Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[RetiredGuy1]

Yeah, you’re right. I did say Freedom and Fizz were my options at this point for that very fact (get out from the clutches of the Big 3). Of course, one day it might become the Big 4 and they’ll be no better. But, using the same logic - if one can say “bad” things about nearly all of them - then why bother switching?

[Wolfcore]

Hate to break it to you, but if that's your concern, Telus is no better:

August 4, 2023:

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Telecommunications giant Telus says it is trimming 6,000 jobs, citing its need to free up cash flow and remain competitive.

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February 22, 2024:

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Telus continues to shed jobs at a record pace

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February 21, 2020

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Telus CEO threatens 5,000 job cuts if forced to sell access to wireless networks

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2019 Sometime

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In total, some 3,390 jobs were cut across the "big three" operators in 2019, a figure that equals about 2.3% of total headcount

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This is why you shouldn't bring politics and "ethics" into discussions regarding billion-dollar corporations in my opinion (until they personally screw you over at least). Because it'll be nearly possibly for you to remain consistent and not delve into hypocrisy of some sort. You can spend your money however you'd like of course, but just saying that these "bad" things can be said about nearly all of them.

[RetiredGuy1]

Like all carriers, coverage and resulting reception depends very much where you live/location of towers. Its been said many times in here that Freedom or Fizz is not for everyone as they’re newer carriers currently expanding across the country. So, for many it would be more worthwhile to wait until they’re more established before even considering a switch. For me in Ottawa, my research has indicated that I should be okay right now. Perhaps you missed the $149 annual plan that works out to $14 (tax in) per month for an average of 2.5 GB at 4G speed (30GB allotment per year).

[RetiredGuy1]

I agree 100% @JimThorne

Its a sad state of affairs in Canada right now for those looking for a relatively low-cost mobile plan that provides excellent value. Aside from travel considerations, location, and features offered, I try to consider the patronage aspect for who receives my fixed-income dollars as well. So, right off the bat - Bell/Rogers/Telus are too expensive for me. My conscience will not allow me to support Bell - a company worth $40 billion who rewards their executives with millions in bonuses while laying off thousands of workers. Their CEO just appeared before Parliament and was grilled over this. PC Mobile and No Name are a double-whammy as they not only use Bell’s network, but then Galen Weston comes into the picture so, no thank you. Fido and Chatr plans don’t look that appealing to me. Koodo is still Telus and PM still have more appealing plans (for my needs). Soooo, that leaves Freedom, Fizz, and PM. I love the idea of supporting Freedom or Fizz simply to get out from the clutches of the Big 3. If I leave, it will be one of them. However, I’m happy with the reliability that PMs coverage has provided so I need to consider that. If PM could make a serious effort to make some changes aimed at retaining their loyal customers then I might very well stay. Time will tell.

[JimThorne]

And of course changing providers many are considering. I was determined to change. Now I'm not so sure. You really have to dig into all the info available. There are several plans that I thought would suit me better out there. Some include US talk or other nice features. However:

Three companies (PC Mobile, NoName, and Lucky) do not have US roaming available. If you travel you would have to purchase a separate SIM to use your phone out of country.

Freedom has good coverage in some areas, but I live in a remote area and need good coverage.

Fizz isn't available where I live.

Virgin is too expensive.

Chatr is ambiguous about extra charges (and doesn't really offer anything that PM doesn't have already)

So .... I'm leaning to sticking around after all. I will never be the vocal supporter of the company that I was. But, until I see a better deal ... (sigh)

[DownEast]

Get real. Did you sign a 5 year contract? No.

Did you promise to stay for 5 years? No.

Did you have a month to month agreement? Yes.

Can they change their terms of service with notice? Yes.

Did they? Yes.

Do you have recourse? Yes - change providers…

[Dbrace1]

You are taking money out of our pockets, plain and simple! The dollar reward system was simple and generous, an incentive to stay and recruit others! Not any more! The point system is more onerous and far less rewarding. If I can find a better plan, I’m out!!!

[wetcoaster]

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@fixin1 wrote:

@hTideGnow - Yes, and that is the only price bump they did - only if you don't count the $40 4GB whole ordeal.

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Hm, pioneer customers, that held onto pre-plan-builder plans after 2016, might probably disagree with that statement... Their plans saw a second increase if they didn't get the message after the first one. (the spread sheet below I had created in early 2018, after the announcement of the second increase and the final discontinuation of the call centre.. it is directly and unaltered from my gallery here in the community).

[hTideGnow]

HI @fixin1 

that was before the $10 to $13 hike, and that was rolled back

also, that was only a 25% price hike, not as much as the 30% hike with the $10 plan

[wetcoaster]

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@eyes wrote:

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@wetcoaster wrote:

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@eyes wrote:

So why was my account increased to $15? Are you perhaps factoring in the $2 auto pay ?

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The $10 $13 plan... the limited CW talk refers to 50 minutes incoming and outgoing.

Note: The payment prediction page still shows $$ rewards for the May 13 renewal...

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Thanks -

-- but then when was it increased again to $15? 

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It wasn't increased to $15.

As mentioned in another post, that screen shot was taken this afternoon, on a $13 plan that renewed last night. Last payment period that person had used 18 minutes and 37 texts, a pretty average month for them. They did REALLY splurge on data, though, using a bit over 3GB of the 5GB expiring "loyalty gift" (this plan doesn't include a data bucket, so their use taped directly into the add-on). There was no reason for this person to spend $2 on their minimal use plan.

For some other people it made sense to change to the $15 plan after the increase, $2 more for a leap in features like no limit on texts and free incoming calls and doubling outgoing. As always, if you change out of a grandfathered plan that is not available in the current plan line-up anymore, access to it is lost forever. 

[wetcoaster]

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@eyes wrote:

OK. just what people in the know report --

(1)"Freedom finished dead last in Ontario and second to last in the Western Region of Canada".

(2) “Freedom largely occupies the center of our results, offering slower speeds than Bell or Rogers but still putting up some respectable numbers compared to Koodo and Fido”

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"People in the know"? Really? Have names, or links?

I'm really sorry, but... At this point I'm trusting my own real life experience most: I have bought the according SIM, signed up for a month long prepaid plan on a second number, and have used the service in my/our typical circumstances, directly comparing to Public Mobile. If someone is considering porting their number out of PM, I encourage them to do the same, to make sure that their new provider works for them, when and where they use it most. Best results will be with a fully compatible device.

FWIW, over the last three or four years, Public Mobile service quality has dropped considerably in several areas where I and my friends spend the majority of time. We took the comparison between Freedom, Public Mobile, and Fido as a representative of the Rogers network, very seriously. We compared on as level playing field as we possibly could as lay people: Many many tests, during which we used the same spots, very similar time, same unlocked phone that is "Public Mobile" approved, and was previously sold by both Freedom and Fido (Pixel 6a).

In our case, Freedom was equal or better than the other two in all but one test (out of at thirty, I think). That's all the convincing I need to be comfortable with moving several accounts from PM to Freedom when the price scale tips towards the later. 

[wetcoaster]

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@eyes wrote:

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@hTideGnow wrote:

hi @eyes show us your plan details page

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Come on stop teasing - you expect me to have a copy of my plan details from years ago? So just tell me am I wrong that the basic plan was increased to $15? If it was raised before my time to $13 then when was it increased to the $15 that it is now?

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It was more that once the $10 cost increased to $13 in July 2022, for a sub group of users of that plan, spending $2 more and more than double your minutes and have unlimited texts was a no-brainer, (It's likely what PM intended when they decided on the increase). Others, who didn't use up the texts and rode on the holiday gift minutes and data, decided to stay on the $13 plan. $2 is $2, and after $ rewards the plan cost was still dropping below $10.

A couple of accounts I help manage have been on this up to present... the one the screen shot came from, renewed one last time last night. Unless something earth shaking is happening to PM's plans of discontinuing $ rewards in the next three weeks or so, all the $13 plan in my care will move to Freedom's $119 yearly plan as soon as the data add-ons are used up.

[wetcoaster]

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@fixin1 wrote:

@wetcoaster - Are you still on the plan? If you are - I have never (Since joining PM community in early December) saw that $13 plan info card.

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The $10 for 50 minutes in & out and 50 texts out (unlimited text messages) was available, roughly, from April 2018 to July 2019. End of April 2022, PM increased the prize to $13. Zero features added, just a plain old increase of 30% (if you look at the full plan cost). If you consider that a lot of people on that plan were early adopters, PM essentially wiped out the loyalty rewards on that plan.

[dabr]

@hTideGnow   Sounds like countryuk got something seriously mixed up but here's a link from PM's announcement when they updated the info after questions were being asked about the limited outgoing texting feature and it also includes details of the plan itself.

https://productioncommunity.publicmobile.ca/t5/Announcements/Plan-updates-new-10-limited-talk-and-te...

[fixin1]

@hTideGnow - Yes, and that is the only price bump they did - only if you don't count the $40 4GB whole ordeal.

[hTideGnow]

hi @fixin1 yup an old plan.  It was big drama back then when price increased.  

@dabr I copied that info from CountyUK's post from 2022

[fixin1]

@dabr - Thanks for the info about the discontinuation of the plan.

[fixin1]

@hTideGnow - Thanks for the plan info but I would have thought that when you ran out of minutes the call would not go through... must be too old for that.

And local just means the area code, right? Like you would be not charged by calling a 403 number if your number was 403 but when you called a 587 number you would get charged?

[dabr]

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@hTideGnow wrote:

hi @fixin1 

This plan ($10 now $13) offers:

Local calls inbound/outbound 50 

Texts inbound/outbound 50

After all calls are used up there is a per minute call charge of 15 cents a minute. 

All LD calls are 50 cents more a minute plus another 50 cents a minute to USA. 

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@hTideGnow   Not sure where you got that information from but that previously $10 plan ($13) after the 30% price hike has:  50 mins call in/out, 50 outgoing text/unlimited incoming.  Since PM has always been prepaid there are not any 15 cent/min charge for extra calling or 50 cents/LD.  Most customers would have purchased add-on minutes or data to use with that plan except there was no add-on for additional texts but even that had a work around by sending texts as MMS.  Adding, all calling was/is Canada wide and not local for that plan.

edit:  @fixin1   the $10 plan was discontinued about year after it was introduced, maybe mid/late summer 2019.

[Michael6666]

Since I can still write here... 

I'm at 2 out of 3 accounts ported...

Still hurts that all that effort I put in to get referrals has lead to such a brutal end. 

[hTideGnow]

hi @fixin1 

This plan ($10 now $13) offers:

Local calls inbound/outbound 50 

Texts inbound/outbound 50

After all calls are used up there is a per minute call charge of 15 cents a minute. 

All LD calls are 50 cents more a minute plus another 50 cents a minute to USA. 

[fixin1]

@wetcoaster - Are you still on the plan? If you are - I have never (Since joining PM community in early December) saw that $13 plan info card.

[wetcoaster]

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@eyes wrote:

So why was my account increased to $15? Are you perhaps factoring in the $2 auto pay ?

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The $10 $13 plan... the limited CW talk refers to 50 minutes incoming and outgoing.

Note: The payment prediction page still shows $$ rewards for the May 13 renewal...

[wetcoaster]

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@dabr wrote:

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@hTideGnow wrote:

hi @dabr I actually did an extensive study to Freedom neteork for a client and confirmed that it is not as reliable as any of the Big3

In terms of PM coverage, other than the lack of full VoLTE and Wifi Calling , the network coverage is pretty much same as Telus.  So, the difference here is more the features and services 

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@hTideGnow   Interesting.  Well I can only go by my personal experience when I was a customer with them for two years and everyone will, of course, need to work out which carrier works best for them in terms of price, service and features offered.

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 @dabr , the other person has made it quite clear multiple times in this thread that their "extensive study" trumps any personal experience you and I (and some of my former referrals) might bring to the table. They outright deny the many improvenents implemented in the last half year. And they won't accept that network reliability of Freedom's as well as Public Mobile's networks depends on where you are using the service most. (Plus what device you use: a newer, fully compatible device makes a bigger difference on the Freedom network than on most of Public Mobile's.)

No, unfortunately Freedom is not an alternative for everybody here, but calling it outright unreliable without any qualifier... seems rather unprofessional from someone who claims to be paid to produce "studies" on the topic. 

[hTideGnow]

hi @eyes show us your plan details page

[ShawnC13]

The $10 plan was increased to $13

[yyjyyj]

then are you able to find my two posts(new posts, not piggyback, asked about fizz and no name? thanks

also there is no deleted item.

[dabr]

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@hTideGnow wrote:

hi @dabr I actually did an extensive study to Freedom neteork for a client and confirmed that it is not as reliable as any of the Big3

In terms of PM coverage, other than the lack of full VoLTE and Wifi Calling , the network coverage is pretty much same as Telus.  So, the difference here is more the features and services 

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@hTideGnow   Interesting.  Well I can only go by my personal experience when I was a customer with them for two years and everyone will, of course, need to work out which carrier works best for them in terms of price, service and features offered.

[RetiredGuy1]

Bien sûr, I just meant I have until then to decide whether to stay on with PM at full plan price or move elsewhere. I’m lucky I have that long into May to see what might develop not only elsewhere but here at PM as well. I know I’ve been quite critical of the changes coming and I stand by every post I’ve made - however - when all is said and done, I’m neither pro-PM or anti-PM. I am simply pro-RetiredGuy1. Just to clarify - right now, there are plans elsewhere that appeal to me more than full plan price here but I’m hoping PM will come to their senses before May 24 to make it even more attractive for me to stay.

[Luddite]

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@RetiredGuy1 wrote:

@ShawnC13 perhaps a silly question but am I correct in thinking the points program kicks in on each person’s renewal date in May? I assume it is since we’re on prepaid plans. If so, just for planning purposes, my cycle date is April 25 so I will want to decide a few days before May 24 (30 days later) for whatever I end up doing

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Not sure why you think you have a deadline to take action. PM will continue 30 day renewals and you can leave whenever is convenient to you.