Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[TheDre]

My CCTS complaint was accepted on the 5th. The next day, PM tried to object and CCTS rejected the objection. I'm waiting to see what happens next.

[Handy1]

@terrybev01  good question , they offered those bonus points for each month you had been with public mobile when it was voluntary to change to points but since most people didn’t fall for that smoking mirrors offer . They  decided to get rid of it a day before making the mandatory switch for all as a final sucker punch to the gut for being to wise to their ways . And so now it’s a full blown attack on the loyal customers who helped to build the company from the very beginning 

[terrybev01]

If you are going to give ys rewards for switching over to the points program, why take them awsy

[Wolfchilla]

Hello, I want to know if anyone has had further development of any CCTS complaint cases? The first ones filed should be nearing the end of the 20 days negotiation time that these cases were given, and I want to know has there been any development to them? 

[HALIMACS]

@Michelle8631 

Tap the little bubble chat icon lower right and request a customer support agent. Once you get through the process to create a support ticket, express your displeasure there.

They will respond to you to the effect that they will not change their minds and you will be moved to the public points program.

From there, you may take the complaint to the CCTS.   Google 'submit a CCTS complaint' and follow that process.

[Michelle8631]

Where do we go to complain about this change.  There’s nothing wrong with the current rewards system and switching over will result in an increased cost to customers 

[NoseyNick1]

Freedom ask "Tired of constant price increases? Don't get fooled by the other guys. Our Price Freeze Promise means your wireless plan price (before any discounts and credits) will never go up as long as you keep your plan. We promise"

Who do you think their target audience might be?   😄

What's MAY be slightly cheeky would be exactly what counts as "discounts and credits" of course   😕

[Michael6666]

Those who built PM's loyal following will do its best to bring it down with these unnecessary changes. 

I manage 3 accounts and oh, look at that, I have 3 sim cards for d-day.

@J_PM maybe you come back with a reversal of this decision, maybe not. Either way, no hard feelings on my end, I don't care about faceless corporations that lie to me! Fool me once, shame on you, fool me twice... Nope, won't be here for that 🤣🤣

 

[MintBerry]

It seems Public Mobile is getting careless with their CCTS responses. Probably because they are overwhelmed 🙂

It's the same copy and paste response for all and they are addressing it to CCTS but not even sending it to their email.

I got two objection emails within 5 mins with two different case numbers listed in the subject line.  I only filed one complaint.  Second case number quoted isn't mine but sent to my email and with my name. 

[Joe_Crushy]

I totally agree, We helped make Public Mobile the service it is today and I'm sure like myself you have signed up family and friends for the service to now get told thanks but no thanks. I'm not happy either. 

[greenwavemf]

Replying to myself??   I spoke with Freedom. Trying out their SIM card next week to see if it works where I live.  Much better deal than PM.  Thanks for the push to explore more options PM!  Cheers!

[dabr]

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@HALIMACS wrote:

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@dabr wrote:

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@HALIMACS wrote:

@ShawnC13 

Reminds me of Aesop's Fable, "be careful what you wish for".

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@HALIMACS    Hmm...are you saying I shouldn't wish to win the jackpot the next time I buy a lottery ticket? 😉

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@dabr   Absolutely not.   I hope you win!    Especially all the wonderful (sarcasm) prizes you can win by gambling away your Public Points.  I'm sure we can't wait for all the lottery prizes.  🙄  

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@HALIMACS   Lol...I should have clarified earlier.  I have no intention of wasting any points entering for the chance to win a phone at PM but do occasionally (when jackpot is north of $40 mil) splurge on buying a ticket for one of the national lotteries!

edit:  unfortunately, the success rate for winning any one of these will probably be the same (nil).. 😑

[Bunnyhop]

No its not. They have to give you notice.

[Sre]

Hello,

We were promised when signing up that as long as we stay with public we'll have the rewards discounts. This is not fair for those of us with public for years and I've also signed on many people speaking highly of public. This mandatory points system is not comparable.

[Wolfcore]

I think somewhere in their ToS they mention that them notifying you by sms, email, or even website announcement, qualifies as notification. They don't even have to tell you directly/personally it sounded like. Just having it announced somewhere on the website, counts. I guess.

[Dunkman]

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@greenwavemf wrote:

Yes, got the data gift. no mention of any plan changes.    Is changing rewards without notification legal?  Effectively its a change in pricing. 

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I am not a lawyer, so not sure if it is illegal.  However, supposedly, Public mobile did try to send email and text messages to all legacy customers affected by these changes.  Looks like not all affected customers were notified.  

[greenwavemf]

Yes, got the data gift. no mention of any plan changes.    Is changing rewards without notification legal?  Effectively its a change in pricing. 

[Dunkman]

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@greenwavemf wrote:

I checked all my email accounts and folders and found nothing from public.     I sure hope they come up quick with an offer the impact is about $30 a month for me.     I am looking at a switch to the $119 year plan at Freedom. 

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@greenwavemf 

Did your accounts received the data bonus (150 days) because of the forced migration to points?  If you did, you should have also received a text/email for that gift. 

$13/15 plans received 5 GB, $24/25 received 30 GB  and $29+ plans received 240 GB data bonus.  Unfortunately, if you lower your price plan, you will lose the data bonus. 

[greenwavemf]

I checked all my email accounts and folders and found nothing from public.     I sure hope they come up quick with an offer the impact is about $30 a month for me.     I am looking at a switch to the $119 year plan at Freedom. 

[Dunkman]

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@greenwavemf wrote:

No respect for customers.  I have 4 accounts in my family. I just logged into my account yesterday and found out about  the end to the rewards program.   Why no notification letter to me  or my other 3 accounts?     After many years of good service no notification!  This new points system appears to be a shell game and too much work for the customer. Especially when your app is utterly useless.   I'm looking at options to leave telus.   A simple letter respectfully  explaining the change  and the impact  would  likely not lead to the likely exodus. 

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@greenwavemf 

You should have either receive an email or text message from Public mobile with these upcoming changes.  Did you opt out from these communications.  

The legacy rewards system is better than the points system for savings for the customer for certain.  However, Public mobile has decided to end the legacy rewards starting in May for business reasons.  

I would not be surprised if Public mobile will offer new "cheaper" plans for existing customer relatively soon to partially offset the loss of legacy rewards.  Public mobile did recent offer the $29 plan (20 GB of LTE data) for existing customers. Try to be patient as we wait for further Public mobile responses to these changes. 

[softech]

@Wolfcore I think "mod" has done a great job.  Mods are CS agent and non of them participating in this thread.  They did well

and no, I wasn't aware you already posted 240+ times here and earned at least 700+ bravos. Good work 🙂

[greenwavemf]

No respect for customers.  I have 4 accounts in my family. I just logged into my account yesterday and found out about  the end to the rewards program.   Why no notification letter to me  or my other 3 accounts?     After many years of good service no notification!  This new points system appears to be a shell game and too much work for the customer. Especially when your app is utterly useless.   I'm looking at options to leave telus.   A simple letter respectfully  explaining the change  and the impact  would  likely not lead to the likely exodus. 

[HALIMACS]

🤔 @kb_mv & @softech , I don't read anyone being fixated nor complaining nor obsessed about post counts. 

Do either of you?

[ValeryD1]

I transfered the last phone number from PM and am very pleased!
Yesterday I received another “gift” from a PM, not only 240gb data, the search when using the date did not work!

Have a nice day everyone!

Goodbye PM!

[kb_mv]

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@jtennyuk wrote:

This took a wild left turn

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@jtennyuk More like a hard right turn.

[jtennyuk]

This took a wild left turn