Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Dunkman]

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@greenwavemf wrote:

I checked all my email accounts and folders and found nothing from public.     I sure hope they come up quick with an offer the impact is about $30 a month for me.     I am looking at a switch to the $119 year plan at Freedom. 

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@greenwavemf 

Did your accounts received the data bonus (150 days) because of the forced migration to points?  If you did, you should have also received a text/email for that gift. 

$13/15 plans received 5 GB, $24/25 received 30 GB  and $29+ plans received 240 GB data bonus.  Unfortunately, if you lower your price plan, you will lose the data bonus. 

[greenwavemf]

I checked all my email accounts and folders and found nothing from public.     I sure hope they come up quick with an offer the impact is about $30 a month for me.     I am looking at a switch to the $119 year plan at Freedom. 

[Dunkman]

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@greenwavemf wrote:

No respect for customers.  I have 4 accounts in my family. I just logged into my account yesterday and found out about  the end to the rewards program.   Why no notification letter to me  or my other 3 accounts?     After many years of good service no notification!  This new points system appears to be a shell game and too much work for the customer. Especially when your app is utterly useless.   I'm looking at options to leave telus.   A simple letter respectfully  explaining the change  and the impact  would  likely not lead to the likely exodus. 

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@greenwavemf 

You should have either receive an email or text message from Public mobile with these upcoming changes.  Did you opt out from these communications.  

The legacy rewards system is better than the points system for savings for the customer for certain.  However, Public mobile has decided to end the legacy rewards starting in May for business reasons.  

I would not be surprised if Public mobile will offer new "cheaper" plans for existing customer relatively soon to partially offset the loss of legacy rewards.  Public mobile did recent offer the $29 plan (20 GB of LTE data) for existing customers. Try to be patient as we wait for further Public mobile responses to these changes. 

[greenwavemf]

No respect for customers.  I have 4 accounts in my family. I just logged into my account yesterday and found out about  the end to the rewards program.   Why no notification letter to me  or my other 3 accounts?     After many years of good service no notification!  This new points system appears to be a shell game and too much work for the customer. Especially when your app is utterly useless.   I'm looking at options to leave telus.   A simple letter respectfully  explaining the change  and the impact  would  likely not lead to the likely exodus. 

[HALIMACS]

🤔 @kb_mv & @softech , I don't read anyone being fixated nor complaining nor obsessed about post counts. 

Do either of you?

[ValeryD1]

I transfered the last phone number from PM and am very pleased!
Yesterday I received another “gift” from a PM, not only 240gb data, the search when using the date did not work!

Have a nice day everyone!

Goodbye PM!

[kb_mv]

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@jtennyuk wrote:

This took a wild left turn

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@jtennyuk More like a hard right turn.

[jtennyuk]

This took a wild left turn

[Yatti4201]

I would be very surprised if the CCTS took any action. Businesses can change policy at anytime even "If" they promise something - which in this case they actually didn't. If you read what they released they said at the time they were going to keep it running then literally a week later changed their minds. I have problems with executives who do business like this - Someone made a big mistake. Hence why I will be leaving. Lets face it with the tri-opoly in wireless space in canada there is no real competetion hence why we pay the highest telco costs - in the world. CCTS should be chastizing all businesses who are charging these ridiculous costs. What Telus has done has awoken the sleeping giant. Telus doesn't want a bunch of smart people using their services anyways and these events are why. They like most canadian businesses just want liberal peons. Not true thinkers. We can't even hold people accountable for 90% of the population taking a gene therapy product with unknown harms. We set humanity back a few cycles atleast. Therefore I don't expect any reversal nor CCTS intervention ( I don't think they have true enforcement power anyways)... Tbh CCTS sounds like another liberal think tank..

[MrG3D]

Yeah, you show em.

[Bunnyhop]

Yeah I dont want their crappy new points.

[Bunnyhop]

That is just corporate speak to "get as all in line." and "obey your overlords"

Public Mobile is going to raise prices regardless.

[Bunnyhop]

We gotta show telus who's really in charge here.

[Bunnyhop]

Make sure to file your complaints to CCTS to fine Public Mobile for screwing over the customer. They're going to raise the prices regardless.

[Bunnyhop]

But Darren Entiwistle wants mooore money though

[Bunnyhop]

I will go to freedom if public mobile ends the old rewards.

[maurelle]

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@NoseyNick1 wrote:

Freedom is also offering $99/yr, which ends up being $8.25/mo, better than PM's $15-$3-$2-$1 as long as you don't mind committing to 1yr.

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The $99 only includes incoming and outgoing calls and incoming texts. Outgoing texts are billed on per use basis. If you send more than an average one message (at 160 characters) per day, you are better off with the $119 plan. While more than $15 minus full legacy rewards, it's still less than $10 per month for unlimited talk and text plus 1.25GB (vs 100 outgoing minutes and 0.25GB for $15 here). Of course Freedom only makes sense for people who live in their native coverage area. 

[NoseyNick1]

Freedom is also offering $99/yr, which ends up being $8.25/mo, better than PM's $15-$3-$2-$1 as long as you don't mind committing to 1yr.

[NoseyNick1]

PM == Telus. This is the next part of the sick joke / slap in the face   😮

[NoseyNick1]

> Further to my above comment we got emails and texts in regard to this. Check your junk mail. 

NOPE, no emails from PM from 2023 or early 2024. No junk mail either, and I have email server logs to prove I've not had anything from them until I did a password reset to get back into these forums (as NoseyNick1 cos eversafe didn't seem to want to restore my access to my NoseyNick forum profile)

First I learned was when I happened to log in to check my remaining data and saw the popup. I wondered if it was a mistake, considering we were promised we would NOT be moved to the new points system, but then found THIS post on the forums that seemed to confirm it was genuine. Then the apology/bonus 5GB seemed to be confirmation that I am indeed being force-moved, despite earlier promises, whilst also rubbing the "150 day expiry" salt into the wound.  😞

No texts apart from the ones I listed below - my rewards for Nov/Dec/Jan (but NOT since), auto payments confirmed for Nov/Dec/Jan/Feb/Mar, then the "5GB bonus data", which would have come as a complete surprise if I hadn't already seen the popup and found this forum post.

[unloyalpmuser]

freedom mobile offering $19 and $24 plans

Telus isn't the only provider who heard requests, freedom is offering a pretty good plan for $19 and $24, I know i'll be making the switch with my partner.

[unloyalpmuser]

oh well, guess I'm switching in may. someone else is offering a sweet plan for $19. i personally can manage for 1 month on a $1 bare bones plan, especially since I'll be travelling till mid april and won't need my phone (I'll use my partners).  I'll switch us both next month (she's a new customer so isn't affected by Public Mobile's change, but she's about as loyal as I am to companies who screw us over)

[hTideGnow]

hi All

for those who want to leave, Telus heard your requests and giving you guys the option:

 🙂

[HALIMACS]

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@dabr wrote:

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@HALIMACS wrote:

@ShawnC13 

Reminds me of Aesop's Fable, "be careful what you wish for".

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@HALIMACS    Hmm...are you saying I shouldn't wish to win the jackpot the next time I buy a lottery ticket? 😉

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@dabr   Absolutely not.   I hope you win!    Especially all the wonderful (sarcasm) prizes you can win by gambling away your Public Points.  I'm sure we can't wait for all the lottery prizes.  🙄  

[Handy1]

@unloyalpmuser  If you downgrade your plan , you will lose that extra data add on bonus they gave for taken away your old $ legacy rewards unfortunately 

[unloyalpmuser]

@ThunderingEarl 

funny you say that, that's all I paid for my service this month. i switched to their crappy $15 plan, should tie me over seeing as how they gave us all that extra data.... all the discounts I got from their old rewards program brought my bill down to $1. presto, $1 phone plan. they shouldn't expect any loyalty from me after this month...

[dabr]

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@HALIMACS wrote:

@ShawnC13 

Reminds me of Aesop's Fable, "be careful what you wish for".

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@HALIMACS    Hmm...are you saying I shouldn't wish to win the jackpot the next time I buy a lottery ticket? 😉