Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Bunnyhop]

Make sure to file your complaints to CCTS to fine Public Mobile for screwing over the customer. They're going to raise the prices regardless.

[Bunnyhop]

But Darren Entiwistle wants mooore money though

[Bunnyhop]

I will go to freedom if public mobile ends the old rewards.

[maurelle]

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@NoseyNick1 wrote:

Freedom is also offering $99/yr, which ends up being $8.25/mo, better than PM's $15-$3-$2-$1 as long as you don't mind committing to 1yr.

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The $99 only includes incoming and outgoing calls and incoming texts. Outgoing texts are billed on per use basis. If you send more than an average one message (at 160 characters) per day, you are better off with the $119 plan. While more than $15 minus full legacy rewards, it's still less than $10 per month for unlimited talk and text plus 1.25GB (vs 100 outgoing minutes and 0.25GB for $15 here). Of course Freedom only makes sense for people who live in their native coverage area. 

[NoseyNick1]

Freedom is also offering $99/yr, which ends up being $8.25/mo, better than PM's $15-$3-$2-$1 as long as you don't mind committing to 1yr.

[NoseyNick1]

PM == Telus. This is the next part of the sick joke / slap in the face   😮

[NoseyNick1]

> Further to my above comment we got emails and texts in regard to this. Check your junk mail. 

NOPE, no emails from PM from 2023 or early 2024. No junk mail either, and I have email server logs to prove I've not had anything from them until I did a password reset to get back into these forums (as NoseyNick1 cos eversafe didn't seem to want to restore my access to my NoseyNick forum profile)

First I learned was when I happened to log in to check my remaining data and saw the popup. I wondered if it was a mistake, considering we were promised we would NOT be moved to the new points system, but then found THIS post on the forums that seemed to confirm it was genuine. Then the apology/bonus 5GB seemed to be confirmation that I am indeed being force-moved, despite earlier promises, whilst also rubbing the "150 day expiry" salt into the wound.  😞

No texts apart from the ones I listed below - my rewards for Nov/Dec/Jan (but NOT since), auto payments confirmed for Nov/Dec/Jan/Feb/Mar, then the "5GB bonus data", which would have come as a complete surprise if I hadn't already seen the popup and found this forum post.

[unloyalpmuser]

freedom mobile offering $19 and $24 plans

Telus isn't the only provider who heard requests, freedom is offering a pretty good plan for $19 and $24, I know i'll be making the switch with my partner.

[unloyalpmuser]

oh well, guess I'm switching in may. someone else is offering a sweet plan for $19. i personally can manage for 1 month on a $1 bare bones plan, especially since I'll be travelling till mid april and won't need my phone (I'll use my partners).  I'll switch us both next month (she's a new customer so isn't affected by Public Mobile's change, but she's about as loyal as I am to companies who screw us over)

[hTideGnow]

hi All

for those who want to leave, Telus heard your requests and giving you guys the option:

 🙂

[HALIMACS]

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@dabr wrote:

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@HALIMACS wrote:

@ShawnC13 

Reminds me of Aesop's Fable, "be careful what you wish for".

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@HALIMACS    Hmm...are you saying I shouldn't wish to win the jackpot the next time I buy a lottery ticket? 😉

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@dabr   Absolutely not.   I hope you win!    Especially all the wonderful (sarcasm) prizes you can win by gambling away your Public Points.  I'm sure we can't wait for all the lottery prizes.  🙄  

[Handy1]

@unloyalpmuser  If you downgrade your plan , you will lose that extra data add on bonus they gave for taken away your old $ legacy rewards unfortunately 

[unloyalpmuser]

@ThunderingEarl 

funny you say that, that's all I paid for my service this month. i switched to their crappy $15 plan, should tie me over seeing as how they gave us all that extra data.... all the discounts I got from their old rewards program brought my bill down to $1. presto, $1 phone plan. they shouldn't expect any loyalty from me after this month...

[dabr]

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@HALIMACS wrote:

@ShawnC13 

Reminds me of Aesop's Fable, "be careful what you wish for".

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@HALIMACS    Hmm...are you saying I shouldn't wish to win the jackpot the next time I buy a lottery ticket? 😉

[fixin]

@Wolfcore - Yes, how funny! 🤣

[HALIMACS]

@dabr 

I, too, believe they may be looking at increasing pricing.

Almost everything is being increased as a result of recent changes nationally.

Businesses will use any excuse to raise prices:  pandemics, carbon taxes, eclipses, day turning to night… 😉

[Wolfcore]

See, although I'm annoyed by this style of promotion (because it's misleading), at least they aren't saying that you will keep paying that same price forever. That's the biggest difference between what they're doing with the legacy rewards, and the tactics companies usually use to lure customers.

The fact that they're still using the "no surprises" slogan is hilarious though; the irony lol

[fixin]

@Wolfcore - They made a promise again - look at this ad a couple weeks ago: https://www.facebook.com/reel/2096107617407582 

[dabr]

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@ShawnC13 wrote:

This thread has gone on a LONG time and understandably as new people are just finding out about this upcomng change and are upset.  When it comes down to it I do believe that PM has the ability to change the rewards system.  I know people are hoping for a reversal of this policy but I don't think it is coming and if it does I bet within days/weeks there would be a notice of price increases to plans.  THis would AFFECT everyone with PM and even more family accounts.  This legacy rewards change  is not great but a plan price increase would affect my family financially more.

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I think that would only be the case if any such price increase was to be greater than $5-7 per cycle that all customers with legacy rewards will be losing starting next month.

edit:  plus I believe there will be price increases coming for most of the newer plans with big data buckets at $40/less prices sooner or later..

[Wolfcore]

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and if it does I bet within days/weeks there would be a notice of price increases to plans.

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Maybe to a few select plans, but not across the board. They still have to be competitive with other brands at the end of the day, and the face-value of plans are most important for onlookers (advertising). If all of a sudden all of PM's plans were to cost $5 more than all of their competitors, it would only hurt PM more, as it'll not only cause a bunch of current users to leave, but would also dissuade outsiders from joining.

[HALIMACS]

@ShawnC13 

Reminds me of Aesop's Fable, "be careful what you wish for".

[ShawnC13]

This thread has gone on a LONG time and understandably as new people are just finding out about this upcomng change and are upset.  When it comes down to it I do believe that PM has the ability to change the rewards system.  I know people are hoping for a reversal of this policy but I don't think it is coming and if it does I bet within days/weeks there would be a notice of price increases to plans.  THis would AFFECT everyone with PM and even more family accounts.  This legacy rewards change  is not great but a plan price increase would affect my family financially more.

[ShawnC13]

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@Tiffiny124 wrote:

This is a similar change to Starbucks devaluation of their points program or shoppers optimum. It’s a reward program and they can make changes whenever they want. It’s part of the fine print, terms and conditions. Like every other corporation they insist it’s a better program 🤣🤣🤣 yeah NO! I’m loosing $60/year. $42 for annual loyalty $10/year vs $5/month and if I read the referral correctly it’s now capped at 4 so an additional $24/year for that totalling $66 total annually. Plus the tax on the entire savings. 

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@Tiffiny124 that is just how it shows.  You probably have 4 referrals.  I thougtht he same when I looked at mine as well.  THey say you can earn upto  $value = referrals that month as they aren't sure the referrals will continue

[mikasik2]

Fair enough thanks for the clarification.  I wonder why I didn't get it.

"You're going to love public points!" 🤣 More false advertising!

[Tiffiny124]

This is reverse order but that’s the email

 

 

 

 

 

[mikasik2]

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@Tiffiny124 wrote:

Further to my above comment we got emails and texts in regard to this. Check your junk mail. 

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Nothing in my junk unfortunately.  What did the email say?

I received the text about the bonus data, but it didn't mention any changes to the loyalty program.

[Tiffiny124]

Further to my above comment we got emails and texts in regard to this. Check your junk mail. 

[Tiffiny124]

This is a similar change to Starbucks devaluation of their points program or shoppers optimum. It’s a reward program and they can make changes whenever they want. It’s part of the fine print, terms and conditions. Like every other corporation they insist it’s a better program 🤣🤣🤣 yeah NO! I’m loosing $60/year. $42 for annual loyalty $10/year vs $5/month and if I read the referral correctly it’s now capped at 4 so an additional $24/year for that totalling $66 total annually. Plus the tax on the entire savings. 

[ShawnC13]

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@eyes wrote:

Sorry… didn’t know this - will immediately correct.

However to me it seems that according to the above PM offer. If one accepts the referral they would be oblivious that this offer would be very short lived. 

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@eyes I think that portion will stay the same except the $1 will turn into 1 Point.  The referral bonus to the new customer can stay as a credit, and any new customer would be on the points system anyway

[NoseyNick1]

Interestingly, https://myrewards.publicmobile.ca/en/on/ is still telling me "Loyalty Pays $3.00  After staying with Public Mobile for 1 year, you will earn $1 off each 30 day period.  After 2 years, your Reward will increase to $2 off each 30 day period - it'll continue to increase every year up to year 5" - that last half sentence  seems now to be a hollow promise.  😞