Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[mamma]

I got 240GM for 150 days. I saw that someone else only got 5gm. No idea how they decide

[Stelawrat]

I don't understand why it isn't a 1:1 ratio for all of the old $ rewards to points. It should be 12 points for 12 months.

Also, why make us wait a whole year to collect a reward that we're earning monthly & that we were able to collect monthly under the old system?

If PM isn't going to have loyalty points increase over time, e.g. 20 points after 2 years, (24 after 2 if I had my way...) then at least let us redeem the points monthly, since we have to log in monthly now anyway to redeem any points at all.

As it is, if you leave PM for any reason at all, you lose your loyalty points, unless you leave right after your anniversary date & are able to redeem the total of all of your points towards a last payment... 

[Zahir_h]

That's fine if you don't want to voice your concerns and bending over. That's your prerogative!

Most of us who have lines with PM are price conscious, and can't afford to pay the big bucks on the telcos tier one and two brands.  We get limited services from them and are paying lower prices for the last of CS support, lack of retail outlets, lack of international access to receive text, lack of wifi calling etc....   they are revising their prices, and providing No value in return to us.  

Because of this move, I hope they do fold, because they are stealing from us by making this change.   

I still feel that the complaint is Valid to CCTS and those who feel they are being taken advantage of should file a complaint as well.   This may or may not help with PM to revert their decision.  Likely won't, but it's a little jab at them from us as a form of payback for making this scummy change.   

[Wolfcore]

Well, it's been fun, but just like the rest, they always end up turning their backs on loyal customers. I'll be exploring a few alternatives out there, and I'll be sure to switch all of the people I've referred, as well. These companies need to understand that when they break customer agreements, that there are consequences. I/we have plenty of screenshots of PM saying that this old reward system would NEVER be taken away, so for them to do this, after enticing people like that, is shameful.

The cherry on top is, a few of my referrals received messages saying that they've been granted 240gb of FREE DATA! And then saying it expires after 150 days. Thanks? Such a disrespectful way of honoring your loyal customers, as if that's some sort of great reward.

[MyNameIsMrBurns]

I made a suggestion they email customers individually about this change and you link a post to the website message - that I only know about - because I came here because of a confusing text message? Do you work for PB or are you just a positivity above all else shill?

[Dunkman]

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@banny wrote:

So the bonus data remains active unless your account becomes inactive. But the text message says it expires in 150 days? Also, I have old bonus data that doesn't expire (I hope...we'll see if that's next) - if I need the data will it come from the data that they just gave me (which expires, so that would be best) or will it come out of the other data. If it comes out of the other data, it's even more useless.

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@banny 

The data usage should come from the expiring data add on first, then the non expiry data add ons.  However, it is not clearly stated in the FAQ.  I will try to clarify with PM.

[rajp]

I'll be losing $9 / month in credits! I was paying $13 - $9 = $5 per month. I'm in for a huge price increase. I'm crying! 😭😭😭

[Mikkke10]

I am so sad and disappointed to learn this.

PM wants to remove the old program rewards because this will allow them having more $$ in their financial incomes but they are not considering that we.. the customers will go out for another option ( competitor ) so  PM will lose more ... I hope that PM can reconsider that...

b) Loyalty pays more ... 

b) 

[Grinch]

In reviewing the new rewards I will automatically loose $6 of reward credits on each of my 3 accounts. Perhaps it’s time to move up from the 3G plan…not sure. Perhaps there  is a less costly land line….not sure. But I will consider any good value alternative from a NON third party supplier. Hmmm Telus does offer a free to $5 land line. 

edit. And PM continually  shorts me 1 referral reward on each of the 3 account.s. 

[banny]

So the bonus data remains active unless your account becomes inactive. But the text message says it expires in 150 days? Also, I have old bonus data that doesn't expire (I hope...we'll see if that's next) - if I need the data will it come from the data that they just gave me (which expires, so that would be best) or will it come out of the other data. If it comes out of the other data, it's even more useless.

[Tk111]

Just found out over Reddit. Thanks for the heads up Public Mobile!

[Tk111]

Thanks for the heads up! Starting in May, I will have a new provider. Thanks for the amazing service over the past 5 years. 

[hairbag1]

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

[Pelbaxdar]

It’s not like their customers are here for the convenience or excellent service. We’re here because we did our research and want to save money. If they take that a way more than a few of is will move on. I think they’ve failed to “read the room” with this decision.  

[MyNameIsMrBurns]

Can I make a suggestion? Maybe send out an email telling people on the old rewards system the upcoming change? I'm here after being forced to find out what the heck is going on because I just randomly received my "special bonus" text message.

[Pelbaxdar]

Same here. Been mostly happy with PM for 10 years and 5 accounts in my family. Will be looking at alternatives for all of them in light of this. 

[Stelawrat]

Not as a substitute, but in addition to the 5%, they should have retained the $2.00 pre-authorized payment bonus as 2 points, even with the inconvenience of having to log in to collect it, it would have made more sense from a customer relation perspective. 

Risking automatic guaranteed monthly payments to their bank account, by removing the reward for a popular, convenient feature from their customers just doesn't make sense. 

[Pelbaxdar]

Same here. Been with PM for 10years but if this sticks I’m done. 

[LitlLdy]

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@Stelawrat wrote:

Because we are losing the monthly $2.00 pre-authorized payment bonus, the only way to make up for that in full, with the 5% back for every dollar spent feature, is to have a plan at a monthly minimum cost of $40.00. ($40. x 5% = $2.) 

People like me, with plans under $40.00 will recoup less than what they were getting under the old rewards system, while still making my monthly pre-authorized payments...

So as per usual, immediate cash in the bank for PM, but less reward for me + a possible wait time of up to 48 hours to redeem the point, which I have to log into my account to collect... 

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@Stelawrat , that and you have to wait until you accumulate 15 points before you can redeem them to use towards your bill!

[marie88]

I remain as a Public mobile user mainly because of the old reward program. I could not believe that Public Mobile does not offer a similar replacement policy for the old customers. If Public Mobile does not care  about the old loyal customers, why should we care about it?

[Clauclau]

Ridiculous. Will be leaving PM unless this is reverted. Only reason I'm with PM. Market is more competitive now. 

[RhiannonConde]

I got 240GB and I have a $35-$40 ish month plan (can't remember)

[Frank_M]

According to my calculations I will be losing about $5 per month per account that I have. I currently have x4 accounts with public.

The answer for me is simple, I will be downgrading my accounts by $5 each. We never get anywhere close to using our data cap so that is a no brainier to do to keep the price the same.

However, If I find a better deal somewhere else I will have to consider that as an option.

I will be watching this very closely to see how this plays out.

[blitser10]

Incredibly disappointed that this forced move is both MANDATORY and being promoted as if it were in the best interests of the customer despite my plan rising $6 per month. I will be cancelling unless this is reversed!

[ily]

Save a seat for me

[hairbag1]

[Stelawrat]

Because we are losing the monthly $2.00 pre-authorized payment bonus, the only way to make up for that in full, with the 5% back for every dollar spent feature, is to have a plan at a monthly minimum cost of $40.00. ($40. x 5% = $2.) 

People like me, with plans under $40.00 will recoup less than what they were getting under the old rewards system, while still making my monthly pre-authorized payments...

So as per usual, immediate cash in the bank for PM, but less reward for me + a possible wait time of up to 48 hours to redeem the point, which I have to log into my account to collect... 

[Jrig]

 If the intention of the change is to help drive away your older loyal customers, then this is the way to go. This new rewards system is in no way a better deal. I was getting $7/m reward for long term customer and pre-auth payment on file - works out to $84 a year in rewards. The new rewards program will give me $$10 a year for loyalty plus 5% cash back which is approx. $2/m or $24 a year. So now will get $34 in savings a year instead of $84 in savings a year. Bad move. I hope Public Mobile rethinks this.

[Zahir_h]

This is nothing more then a cash grab from Telus. They are making it seem like they are doing us a favor.  We are not stupid, we can realize that this will end up costing each osnus more.  

They should have just been honest saying we need to charge more and can afford to keep this loyalty program in place.  At lease they're would have been honest transparent messaging to us.   Not that we would have liked the change, but the honestly would have been less of a blow vs their BS to make it seem like they are doing something good for us.   

File a complaint with CCTS and port out.. let your money do the talking... CCTS will still side with Telus for this, but they will be passed on fees for having a case opened against them.  If enough people do this, their may be a minimal hope they decide to backtrack on this scummy move.  It's unlikely but at lease it will cost Telus to lose is as customers financially by filing a complaint.     Play stupid games, win stupid prizes