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Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!

Hi @popping - can you please message me with the question you asked & other steps you took so I can re-create the scenario and see what the issue is.
Thanks
David_J
Town Hero / Héro de la Ville

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!


@mimmo wrote:

@Alan_K  I still believe there should still be a link to the form, which does not need to be accessed from Simon. That can be linked to by members of Community. 

 

I find it repetitive to ask for help in community, then be told to ask Simon, so you can get a ticket number. 


I 100% agree. I think this should be support 101.

Mayor / Maire

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!

well its been nice knowing you all go ask Simon!! @LovesToPM I just collected  24 beer bottles but I will have to drink them first lol  

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!


@RossN wrote:

well its been nice knowing you all go ask Simon!! @LovesToPM I just collected  24 beer bottles but I will have to drink them first lol  


SIMon still tells people to needlessly check APN settings for phone calling issues and still does not understand that LTE cannot be used for phone calls here.  

Model Citizen / Citoyen Modèle

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!

Replaced buy a robot!!Smiley SadSmiley FrustratedSmiley LOL

Model Citizen / Citoyen Modèle

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!

Now that it is so simple to open a ticket I have a feeling that the moderators will be a lot busier as most users won't bother to troubleshooting or finding a solution with the community out of simplicity.

Model Citizen / Citoyen Modèle

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!

 
Model Citizen / Citoyen Modèle

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!


@popping wrote:
If I sumbit a ticket that SIMon does not know the answer, SIMon gave me the following message instead of giving me a blank form and let me fill in the form
 
Whoops! Looks like we were too busy thinking about you. Go to homepage.
404

I came across the same problem:Screen Shot 2019-09-03 at 8.15.04 PM.png

 

Model Citizen / Citoyen Modèle

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!


@mh1983 wrote:

@mimmo wrote:

@Alan_K  I still believe there should still be a link to the form, which does not need to be accessed from Simon. That can be linked to by members of Community. 

 

I find it repetitive to ask for help in community, then be told to ask Simon, so you can get a ticket number. 


I 100% agree. I think this should be support 101.


Pinned post maybe?

Great Citizen / Super Citoyen

Re: Unveiling our exciting support enhancement: SIMon-assisted ticketing!

Our services are temporarily unavailable. Stay on this page and we will automatically re-direct you when things are back up.

 

And the endless loop of converation with simon was a poor distraction from my lack of service today.

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