Earlier today we identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls were unable to be placed. Inbound calling, texting and data services remained unaffected.
Our technical teams are implementing a solution which will restore outbound calling service to normal by early morning of March 20. No action is required on your behalf.
However, in the meantime, we have added a complimentary 400 minutes Long Distance Talk Add-On (includes calls to Canada & the U.S) for our affected customers, which you can use immediately and will allow you to make outbound calls. This Add-On will not expire as any unused minutes will roll over to your next cycle.
We understand that your service and staying connected is important and we sincerely apologize for any inconvenience this may have caused and thank you for your patience.
-Public Mobile Community Team
Updates
Please click the spoiler for a full history of this service issue to date.
We’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to placed. Currently, this looks to be isolated only to Quebec.
If you’re currently experiencing this issue, please note that inbound calling, texting, and data services remain unaffected. Meanwhile, wi-fi calling services and inbound calling may meet your talk needs temporarily.
Our technical team has identified the source of the issue and is working to restore service as quickly as possible. We will provide updates as we learn more.
We apologize for any inconvenience caused and thank you for your patience.
@rmarijon If you are in Quebec they are currently having a problem with their service, you will just have to be patient. If you can't log into your account try using Chrome in incognito, if you still can't login try resetting your password. If you can't reset your password you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
have no outgoing calls.doesn't matter if i dial 1 or not.no phone calls.i am in montreal quebec.there is no help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!please help.
Hard to say right now, i'm also unable to login to my account currently.
Edit : But even then, the call i was making was to the next region in the same province and didnt have any problem yesterday or for the last years either.
I cannot make local calls. Whenever I make a call I get a voice message indicating that my plan doesn't cover this long distance call and my call is not covered by my plan. Although, I’m able to get incoming calls. My phone was working as of yesterday and I have unlimited provinicial calling. Also, I get the same voice message when I attempt to call my voicemail. Can someone help?
Have a problem since this morning, can't make long distance call in the same province. I had the $25 plan with province-wide unlimited calling and just switched to canada-wide today... and the message still says i dont have a long distance call plan????
Hi. Been a public mobile member for ever (2013). No changes to phone number nothing .Today i cant make any calls anywhere. Keeps saying don't have long distance plan. I can text and use data. I can receive calls. Just can't make em. Neither to 438 numbers not 514 numbers . Tried rebooting phone same thing. Help
Unfortunately a lot of people in quebec are in the same boat as yours...nothing we can do but waiting after the problem is fixed...patience..
Hi. Been a public mobile member for ever (2013). No changes to phone number nothing .Today i cant make any calls anywhere. Keeps saying don't have long distance plan. I can text and use data. I can receive calls. Just can't make em. Neither to 438 numbers not 514 numbers . Tried rebooting phone same thing. Help
Same for me, since this morning in Montreal my zone it says that I need a longue distance plan, my landlord with pm also in the same block is getting the same message and can't call.
There's no number or customer chat, just moderators and forum community help. Hopefully that was evident upon sign up, as it's a no frills service.
That said, I'm sorry to hear about you not being able to make calls. All providers go down from time to time and in my experience a call center call won't really add much. Something has to be fixed on the server end, no doubt mods are aware of it (would be nice to get an acknowledgment), and this will be fixed soon.
As others suggested, a WiFi calling backup (like Fongo) is a good idea.
Thanks for that Quick answer ...Moderator are working on that issue,,,but one thing i don't get is Publicmobile belongs to Telus...a Solid company with a Reputable Name...
i do not understand why it's taking ..so far 16 hours to fix issue....!! certainly hope next maintance will be in 1 year...or so......So i hope i made a good choice to switched to Publicmobile..!!!
