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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Hello I have contacted the moderators.
Communication was quite prompt and there were quite a few messages back and forth and then it seemed to stop. I was able to do all the things that were suggested but still no luck.
My old account is still active... (I am on my Uncle's family plan with Rogers)
I seem to be able to send text messages but not receive them unless I put in my old sim card.

 

Not sure how to proceed.

Thanks for your time. 

-j

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@jeav  Do you have the account number? Call the number I provided.

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Will try this thanks!

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

oh ok, 
I thought that was for telus not rogers but I will try. 

I do have the account number

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@jeav  They handle all the porting in of numbers for telus, koodo and public mobile.

 

Rogers has their own department to port into them they don't port you out.

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

how did you port differently?

I guess it's too late for me. 

 

I'm now on hold with Telus for porting my number over...

 

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

pre paid

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Hi!
I just called the number you gave me and got through. 
They said it should take 2 -3 hours and I'll be good to go!


Thanks for providing that number 🙂

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@jeav    Happy to help....welcome to public mobile!

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Very helpful keep up the good work

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