Hello I have contacted the moderators.
Communication was quite prompt and there were quite a few messages back and forth and then it seemed to stop. I was able to do all the things that were suggested but still no luck.
My old account is still active... (I am on my Uncle's family plan with Rogers)
I seem to be able to send text messages but not receive them unless I put in my old sim card.
Not sure how to proceed.
Thanks for your time.
I thought that was for telus not rogers but I will try.
I do have the account number
@jeav They handle all the porting in of numbers for telus, koodo and public mobile.
Rogers has their own department to port into them they don't port you out.
how did you port differently?
I guess it's too late for me.
I'm now on hold with Telus for porting my number over...
I just called the number you gave me and got through.
They said it should take 2 -3 hours and I'll be good to go!
Thanks for providing that number 🙂