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jeav
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Hello I have contacted the moderators.
Communication was quite prompt and there were quite a few messages back and forth and then it seemed to stop. I was able to do all the things that were suggested but still no luck.
My old account is still active... (I am on my Uncle's family plan with Rogers)
I seem to be able to send text messages but not receive them unless I put in my old sim card.

 

Not sure how to proceed.

Thanks for your time. 

-j

darlicious
Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@jeav  Do you have the account number? Call the number I provided.

jeav
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Will try this thanks!

jeav
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

oh ok, 
I thought that was for telus not rogers but I will try. 

I do have the account number

darlicious
Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@jeav  They handle all the porting in of numbers for telus, koodo and public mobile.

 

Rogers has their own department to port into them they don't port you out.

jeav
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

how did you port differently?

I guess it's too late for me. 

 

I'm now on hold with Telus for porting my number over...

 

jeav
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

pre paid

jeav
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Hi!
I just called the number you gave me and got through. 
They said it should take 2 -3 hours and I'll be good to go!


Thanks for providing that number 🙂

darlicious
Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@jeav    Happy to help....welcome to public mobile!

Bobo75
Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Very helpful keep up the good work

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