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Great Neighbour / Super Voisin

Re: Number transfer in Self-Serve impacted by ongoing maintenance

My old number was successfully ported today and it was a pretty painless process. I contacted a Mod and sent a PM with the title "Port Request". I included the following information in the PM in order to speed up the process:

 

I verify that the account is active and there are no fees owed.

Number to port: 226-xxx-xxxx

Name on Petro Canada Mobility Account: Xxxxx Xxxxxxx

Account #: xxxxxxxxxx

Account PIN: xxxx

IMEI of phone with Petro Canada SIM: 357xxxxxxxxxxxx

My current Public Mobile SIM Number: 891xxxxxxxxxxxxxxxx

 

Previous to this I set up a Public Mobile account with a temporary number and put my Petro Canada SIM with the number I wanted to port in an old Nexus4 phone I had lying around. I PM'd the Mods around 3pm yesterday, and by this morning when I woke up, the number had been ported over to my Public Mobile phone. If I were transferring a landline, I would mention that too and also make sure you have an alternative contact number set up in your profile in case a mod needs to contact you. Hope this helps.

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Good Citizen / Bon Citoyen

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Thank you, much appreciated.

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Great Neighbour / Super Voisin

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Hay this is my account no xxxxx I requested to port my no from Fido it didn’t went through and the no I want to port is this xxxxx and Fido account noxxxx is.

  Thanks    

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Town Hero / Héro de la Ville

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@rajnibhutta  please use the 3 dots on the top right of the post to remove your private information from the post. Thanks. Have you set up your self service account? Or is this a new activation?

If this isn't a new activation, then your Fido account must be active to port, and you require a moderator to do it. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type "Port Request " and follow the prompts to get to one.
Keep an eye on the envelope top right of your screen. The mods answer will show up there.
You can also enable email notification to receive a private message notification in your email INBOX.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save 

Here's a link to  list of what is required to port your number  https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

 

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Moderator

Re: Number transfer in Self-Serve impacted by ongoing maintenance

Hey @rajnibhutta,

 

 

We`ll help you!

 

Have a great day,

 

Oana :cathappy:

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Model Citizen / Citoyen Modèle

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@Dav222 great to hear it was quick! Will follow your advice upon setup as well

Editing to add: Wow Im impressed, the moderators saw that I was needing help and contacted me first with a verification link! Just got my Sim in the mail and activated it today... Still waiting on my port but must say I am impressed

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Mayor / Maire

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@Pawprints1986  Wow that's awesome....the moderators must not be very busy if they are contacting customers on the community forum. Report back when you are fully ported over. Ask your moderator for a review link when you are done....always good to be able to tell them when they do a good job...and it lets the higher ups know too.

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Great Neighbour / Super Voisin

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@Pawprints1986 Glad it’s working out for you. 

@darlicious  Thanks for the tip on the review link. I will definitely submit one.

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Great Neighbour / Super Voisin

Re: Number transfer in Self-Serve impacted by ongoing maintenance

I am having issues porting my ph# from bell 

it's says error submitting the ticket 

pls let me know what can be done

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Town Hero / Héro de la Ville

Re: Number transfer in Self-Serve impacted by ongoing maintenance

@amme09  is this a new account sign up or are you trying to port from within your self service account ? Thanks