My old number was successfully ported today and it was a pretty painless process. I contacted a Mod and sent a PM with the title "Port Request". I included the following information in the PM in order to speed up the process:
I verify that the account is active and there are no fees owed.
Number to port: 226-xxx-xxxx
Name on Petro Canada Mobility Account: Xxxxx Xxxxxxx
Account #: xxxxxxxxxx
Account PIN: xxxx
IMEI of phone with Petro Canada SIM: 357xxxxxxxxxxxx
My current Public Mobile SIM Number: 891xxxxxxxxxxxxxxxx
Previous to this I set up a Public Mobile account with a temporary number and put my Petro Canada SIM with the number I wanted to port in an old Nexus4 phone I had lying around. I PM'd the Mods around 3pm yesterday, and by this morning when I woke up, the number had been ported over to my Public Mobile phone. If I were transferring a landline, I would mention that too and also make sure you have an alternative contact number set up in your profile in case a mod needs to contact you. Hope this helps.
Hay this is my account no xxxxx I requested to port my no from Fido it didn’t went through and the no I want to port is this xxxxx and Fido account noxxxx is.
@rajnibhutta please use the 3 dots on the top right of the post to remove your private information from the post. Thanks. Have you set up your self service account? Or is this a new activation?
If this isn't a new activation, then your Fido account must be active to port, and you require a moderator to do it. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type "Port Request " and follow the prompts to get to one.
Keep an eye on the envelope top right of your screen. The mods answer will show up there.
You can also enable email notification to receive a private message notification in your email INBOX.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save
Here's a link to list of what is required to port your number https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...
@Dav222 great to hear it was quick! Will follow your advice upon setup as well
Editing to add: Wow Im impressed, the moderators saw that I was needing help and contacted me first with a verification link! Just got my Sim in the mail and activated it today... Still waiting on my port but must say I am impressed
@Pawprints1986 Wow that's awesome....the moderators must not be very busy if they are contacting customers on the community forum. Report back when you are fully ported over. Ask your moderator for a review link when you are done....always good to be able to tell them when they do a good job...and it lets the higher ups know too.
I am having issues porting my ph# from bell
it's says error submitting the ticket
pls let me know what can be done
@amme09 is this a new account sign up or are you trying to port from within your self service account ? Thanks