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Introducing "Customer Support Agent"

J_PM
Public Mobile
Public Mobile

Hey Community, 

 

We have some exciting news to share with you all! 🎉

 

As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - the results are in…

 

Starting August 5, 2021, Customer Support Agent (CSA) will replace the title “Moderator” across the Public Mobile. To private message an agent, search for CS_Agent in the ‘Send to’ box. For more information on how to contact an agent, click here. 

 

Please note the re-branding of our moderator team > Customer Support Agent is limited to only the title, all roles and responsibilities will remain the same.

 

Our goal was to transform their title into one that compliments all the support they provide to our customers day in and day out. Our agents are your direct line of contact when you submit a ticket. Hopefully, with this title change, we’ll also reduce some of the confusion around how support works at Public. 

 

We appreciate all your feedback and support on this meaningful initiative. Our team looks forward to the continued support of our beloved Community. Stay tuned for more to come! 🙂 

 

Thank you.

 

- Public Mobile Team 

135 REPLIES 135

@Koombassi 

It will be my alter ego in the bizarro world's community!

barndoor
Model Citizen / Citoyen Modèle

Congratulations Pm on catching up with  most other company's and calling your CSRs , CSAs as opposed to moderators  ..should save confusion for those new customers coming here with questions ...   Do the old timers here really need the  constant  "(formerly moderators)" caption to get over the hump ? 

Dtack
Model Citizen / Citoyen Modèle

@J_PM  - I think the new name Customer Support Agent will be helpful for all the newbies, and it makes much more sense than the name Moderator.  Thanks!

bobbysoulcity
Great Neighbour / Super Voisin

I was told you may be able to offer a $5.00 credit so that I can purchase your $50.00 plan. I also have a $5.00 credit and just purchased a $40 voucher.

As you can see in the past I have had many problems including no service up to two days after applying my purchased voucher.

With no customer support in the end. Please help? So I can submit this new voucher and resume my new plan and service

 @bobbysoulcity : Some voucher vendors seem to have a delay for the voucher to become valid. Did you try in the 611 service? Are you sure you're using the 12 digit PIN# and not any other 12 digit set on the voucher?

I don't know what $5 credit you're talking about.

sunflowershine
Deputy Mayor / Adjoint au Maire

Thanks CSA!

 

carlaspapa
Town Hero / Héro de la Ville

Well that makes more sense I never understood the moderator term but of course CSA sounds like a super agent.

jor123
Town Hero / Héro de la Ville

Makes sense, moderator could be confusing/imply that person is an unofficial community member 

chainsawcowboy
Model Citizen / Citoyen Modèle

I never liked those presidential debate moderators. CRA is a much better title for Public Mobile employees. This is a change I can get on board with.

barndoor
Model Citizen / Citoyen Modèle

@chainsawcowboy wrote:

 CRA is a much better title for Public Mobile employees. 


Now now .. . I thought the  Public mobile employees were  nice people ... and you call them CRA  ?? 😲 😲

 

 

😀