We have some exciting news to share with you all! 🎉
As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - the results are in…
Starting August 5, 2021, Customer Support Agent (CSA) will replace the title “Moderator” across the Public Mobile. To private message an agent, search for CS_Agent in the ‘Send to’ box. For more information on how to contact an agent, click here.
Please note the re-branding of our moderator team > Customer Support Agent is limited to only the title, all roles and responsibilities will remain the same.
Our goal was to transform their title into one that compliments all the support they provide to our customers day in and day out. Our agents are your direct line of contact when you submit a ticket. Hopefully, with this title change, we’ll also reduce some of the confusion around how support works at Public.
We appreciate all your feedback and support on this meaningful initiative. Our team looks forward to the continued support of our beloved Community. Stay tuned for more to come! 🙂
- Public Mobile Team
Congratulations Pm on catching up with most other company's and calling your CSRs , CSAs as opposed to moderators ..should save confusion for those new customers coming here with questions ... Do the old timers here really need the constant "(formerly moderators)" caption to get over the hump ?
I was told you may be able to offer a $5.00 credit so that I can purchase your $50.00 plan. I also have a $5.00 credit and just purchased a $40 voucher.
As you can see in the past I have had many problems including no service up to two days after applying my purchased voucher.
With no customer support in the end. Please help? So I can submit this new voucher and resume my new plan and service