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z10user4
Mayor / Maire

Re: Introducing "Customer Support Agent"

 @darlicious : It _was_ an idea from a certain flower girl to call the Oracles moderators. It would fall in line with pretty much any other forum I've seen. It never made sense to me to call the CSA's moderators in light of their actual duties. But they would still have moderation duties that Oracles can't do, so there's that.

darlicious
Mayor / Maire

Re: Introducing "Customer Support Agent"

@z10user4 

Except from my experience they are terrible moderators with the exception of removing really inappropriate posts and spam. They still moderate from a presumed guilty stance and the accuser as innocent as a new born baby.....at least oracles will form a commitee to review the choices they make and they cannot completely dispose of evidence other than their own.

softech
Mayor / Maire

Re: Introducing "Customer Support Agent"

@hairbag1 .. no need new name for Simon..its OK to stay with Customer Support Agent... cos from today.  all "Customer Support Agents" are now Simon.. LoL

darlicious
Mayor / Maire

Re: Introducing "Customer Support Agent"

@softech 

There is only one Simple--Simon!

hairbag1
Mayor / Maire

Re: Introducing "Customer Support Agent"

That's what I was wondering too.

t_p
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"

We can call him "Simon, Special Agent Simon"

esjliv
Mayor / Maire

Re: Introducing "Customer Support Agent"


@darlicious wrote:

@esjliv wrote:

@Jade_S  - this is a refreshing, more modern, change/update!

 

 

Now the Oracle title can be changed to Moderator.....JUST KIDDING!

Please don't do that.  🤣


@esjliv 

Why not it would be a more appropriate title? 


@darlicious  Technically, I think Moderators may be the more appropriate name for our current team of Oracles (agreeing with @RosieR past post on this).

 

But with the 'JUST NEW' change of Moderators to Customer Support Agents, it may set a bit of confusion in the beginning. Not saying, though, later on that may be a great route to take.

 

Maybe a future 'graduation' of our Oracles to Moderators could be set forth as a ceremony to recognize what these members actually do for PM.

NDesai
Oracle

Re: Introducing "Customer Support Agent"

Finally they won't be called "Moderators". It took a long time to get this changed. Thank you to all involved to make this change happen as we know it must involve a lot of backend changes in the system and documentation. 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

ShawnC13
Oracle

Re: Introducing "Customer Support Agent"

@esjliv, I think the moderator term will need to be retired here as it is everywhere and no matter what will still create confusion for a long time.  I am still wondering how many times I will say "Looks like a Moderator will need to look into this"


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

pm-smayer97
Mayor / Maire

Re: Introducing "Customer Support Agent"


@z10user4 wrote:

@darlicious wrote:

Surprisingly I see there is absolutely no fanfare on the overhaul of the private messaging system. Further exploration will yeild more queries to functionality......I do like the search option for members although having the usernames visible rather than just the avatar at first glance would make instant recognition of the sender of messages more convenient. 😃


 @darlicious : Old news. Already being talked about over here. I think it's incomplete. The spacing on the left is all around bad. There should be a checkbox to the left. Maybe different on different browsers or device.


TERRIBLE CHANGE to private messaging inbox/sent list... @CS_Agent  @Jade_S 

 

Change just for the sake of change??? With NO benefit but LOTS of inconvenience...

 

PLEASE PLEASE PLEASE CHANGE IT BACK!!!!!!!

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