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softech
Mayor / Maire

Re: Introducing "Customer Support Agent"

@barndoor   they are not CRA.. not the bad guys.. they are CSA.. Customer Support Agent.. LoL

BlueB
Deputy Mayor / Adjoint au Maire

Re: Introducing "Customer Support Agent"

@softech 

I don't get it... what's the difference?  Both have many system glitches, mysterious processes and procedures, limited "human" support, and take money from us on a regular basis.  In fact, the CRA has provided much $$$ to people over COVID... they seem like the good guys too! 😅

softech
Mayor / Maire

Re: Introducing "Customer Support Agent"

.. but I always got mysterious calls from "CRA" saying  owe them money.. ignoring the calls will have serious consequences .. 🤣

 

our CSA here is more understanding.. LoL.

barndoor
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"


@BlueB wrote:

@softech 

I don't get it... what's the difference?  Both have many system glitches, mysterious processes and procedures, limited "human" support, and take money from us on a regular basis. 😅


If the CSA's here start doing audits ...I'm out !! 😀

chainsawcowboy
Great Citizen / Super Citoyen

Re: Introducing "Customer Support Agent"

Hahahaha!  CRAPeople on the phone making you wait for hours on the phone!

 

Thank you @LEGO for sending me note of my error or my dang keyboard's error. How do you get a normal one that doesn't  half change the typing on you?

 

Sorry folks I meant CSA no disrespect intended.

pm-smayer97
Mayor / Maire

Re: Introducing "Customer Support Agent"

@chainsawcowboy   it's all in jest and taken in stride... no worries.

darlicious
Mayor / Maire

Re: Introducing "Customer Support Agent"

@pm-smayer97 

Lol....try and explain that to the movers and splitters around here!😉

pkaraa
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"

Bravo to all  Customer support agents.

 

This change was long awaited and we welcome that.

fujiyama
Town Hero / Héro de la Ville

Re: Introducing "Customer Support Agent"

Nice to see this change officially, thanks!

 

...off topic, but this just reminded me that I used to hear this a lot 🤣 ...

"CSA to customer service, CSA to customer service"

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