cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
esjliv
Mayor / Maire

Re: Introducing "Customer Support Agent"


@ShawnC13 wrote:

@esjliv, I think the moderator term will need to be retired here as it is everywhere and no matter what will still create confusion for a long time.  I am still wondering how many times I will say "Looks like a Moderator will need to look into this"


@ShawnC13

I think that would be a good idea.

agreed, which is why I was asking 'please don't do this".

 

CSA, CSA, gotta think CSA..make it your mantra.

 

 

"Customer Support Agent" will also be written as "Customer Service Agent", I am sure, as well.

I guess both are applicable here....I think 'service' is the better match for the 'ole Moderators.

https://www.helpscout.com/blog/customer-service-vs-customer-support/

 

But why nitpick, it is an improvement regardless.

darlicious
Mayor / Maire

Re: Introducing "Customer Support Agent"

@pm-smayer97 

One step forward, two steps back....the good, the bad and the ugly at PM.

Koombassi
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"

@darlicious 

Just weighing in on this belatedly. Actually, a Moderator is most frequently used to describe someone handling a meeting (read Chairperson); whereas, an Oracle is a person who can tell what will happen in the future; which for my money is pretty close to what is supposed to happen if the person posting the query follows the Oracle's advice. 

darlicious
Mayor / Maire

Re: Introducing "Customer Support Agent"

@Koombassi 

Lol....best call me oraclicious! 😅😂🤣🤣🤣

Koombassi
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"

@darlicious 

Well now that you mention it, what about: Supercalifragilisticexpialidarlicious!!

softech
Mayor / Maire

Re: Introducing "Customer Support Agent"

@darlicious  you don't want to be a Modarliciator instead?  

darlicious
Mayor / Maire

Re: Introducing "Customer Support Agent"

@Koombassi 

I love it!

 

@softech 

Yours doesn't roll off the tongue as well....

kaytus
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"

A warm welcome to All CS-Agent..

 

Big Thanks and Big Change.

pm-smayer97
Mayor / Maire

Re: Introducing "Customer Support Agent"


@kaytus wrote:

A warm welcome to All CS-Agent..

 

Big Thanks and Big Change.


It is just a name change. Not that big a deal.... really!

Koombassi
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"

@darlicious 

But......please don't adopt it. For the real meaning of the word implies that "you have something to say, when yo have nothing to say"  Not you!!

Need Help? Let's chat.