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Jade_S
Public Mobile

Introducing "Customer Support Agent"

Hey Community, 

 

We have some exciting news to share with you all! 🎉

 

As some of you may know, the Public Mobile team has been working hard to rebrand our Moderator Team. We want to thank you for your feedback, in the Moderator Term Change Survey - the results are in…

 

Starting August 5, 2021, Customer Support Agent (CSA) will replace the title “Moderator” across the Public Mobile. To private message an agent, search for CS_Agent in the ‘Send to’ box. For more information on how to contact an agent, click here. 

 

Please note the re-branding of our moderator team > Customer Support Agent is limited to only the title, all roles and responsibilities will remain the same.

 

Our goal was to transform their title into one that compliments all the support they provide to our customers day in and day out. Our agents are your direct line of contact when you submit a ticket. Hopefully, with this title change, we’ll also reduce some of the confusion around how support works at Public. 

 

We appreciate all your feedback and support on this meaningful initiative. Our team looks forward to the continued support of our beloved Community. Stay tuned for more to come! 🙂 

 

Thank you.

 

- Public Mobile Team 

Triguy
Mayor / Maire

Re: Introducing "Customer Support Agent"

It Is great that PM is listening to feedback and making changes.

SD08
Retired Oracle / Oracle Retraité

Re: Introducing "Customer Support Agent"

I've always felt that the moderator title caused unnecessary confusion for customers looking for account assistance.  Hopefully, the CSA title will make it clearer.  Thanks to PM for making this improvement.

t_p
Model Citizen / Citoyen Modèle

Re: Introducing "Customer Support Agent"

Good thing they are not called "Ambassadors". Man, hate that title!🙄

softech
Mayor / Maire

Re: Introducing "Customer Support Agent"

this is an interesting post.. it was up in the morning and got pull down after 5 or 10 mins.. glad it is back.. and the title change is now Official 

 

So, the service we get will be upgraded together with this title upgrade?  

 

Bravo to all  CS_Agent!!!

pm-smayer97
Mayor / Maire

Re: Introducing "Customer Support Agent"

This should also be ANOTHER opportunity to remove the other "Moderator" copycat entries that STILL exist in this forum, as this still poses a HUGE security risk!

 

I have raised this to the @moderator_team, now @CS_Agent  before multiple times and STILL this has not been corrected.

z10user4
Mayor / Maire

Re: Introducing "Customer Support Agent"

 @pm-smayer97 : I can think of several fakes on the new name.

sa7375
Town Hero / Héro de la Ville

Re: Introducing "Customer Support Agent"

Spot on! A welcome and necessary change. 👍

LEGO
Deputy Mayor / Adjoint au Maire

Re: Introducing "Customer Support Agent"

At least now this title is familiar to the ear of the average man. We are on the right path!

pm-smayer97
Mayor / Maire

Re: Introducing "Customer Support Agent"


@z10user4 wrote:

 @pm-smayer97 : I can think of several fakes on the new name.


Are there any in the wild?

There STILL are on 'Moderator'.

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