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Mayor / Maire

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

 


@Lieux wrote:

@weylander wrote:

Hi all,

 

This new promo looks great, just had a few questions:

 

1) I'm moving from an old 90-day plan to this new one which is only 30 days. Based on what I've read, I should be able to keep the same reward credits I have despite this change, correct? 

 

2) I had to future date the change as I'm still in the middle of my current 90 days. Like many others, just hope this really means we'll get the new plan even if the promo is over by then. However, when I went to make the change this message popped up:    

"This cost of this plan is higher than your current available
funds.You will need to make a payment to your account to
complete the plan change."

 

I'm already on auto-pay and not sure how to interpret this. Any help would be much appreciated, thanks.


I had the same message ...but after I saw on the first page...change plan for next renewal date...so I figured everything will be ok. But I will put money in my available funds just in case...Smiley Wink @RobertQc can you confirm that everything will be ok even if  "This cost of this plan is higher than your current available
funds.You will need to make a payment to your account to
complete the plan change."


@Lieux  @weylander  Yes its fine as long as they selected change at next renewal. The message is simply letting you know you currently dont have enough money in the account for that plan change. Either a payment has to be made before the next renewal or with autopay things will progress like they did on the previous plan.

 

 

Great Citizen / Super Citoyen

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

1-yes, you keep your reward credits. Rather than getting 3x credit that you are getting each time you renew for 90 days, you will get a 1x credit for your 30 day renewal. This works out to be the exact same MONTHLY credit.

 

2-you have signed up for the new promo, you will get the new promo upon renewal, the error should go away if you select next day and are on autopay.

 

 


@weylander wrote:

Hi all,

 

This new promo looks great, just had a few questions:

 

1) I'm moving from an old 90-day plan to this new one which is only 30 days. Based on what I've read, I should be able to keep the same reward credits I have despite this change, correct? 

 

2) I had to future date the change as I'm still in the middle of my current 90 days. Like many others, just hope this really means we'll get the new plan even if the promo is over by then. However, when I went to make the change this message popped up:    

"This cost of this plan is higher than your current available
funds.You will need to make a payment to your account to
complete the plan change."

 

I'm already on auto-pay and not sure how to interpret this. Any help would be much appreciated, thanks.


 

Good Citizen / Bon Citoyen

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

Thanks a lot, I changed mine and my husband's plan. wish I knew this yesterday as my plan charged today before I knew new offer so I didn't take the risk to change from now instead choose from the future renewal date. But luckily my husband will get data from Mar. 17. This is the lowest and most decent plan price I saw so far. Thanks Public Mobile. I hope this will not be for a limited time only.

Good Citizen / Bon Citoyen

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

That's a great tip, I don't need but will keep in mind for future.

Great Neighbour / Super Voisin

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

I just changed my plan to this new one. My previous plan was $25 without data. So I want to add the data with same price. But why I was charged another $25? I just activated my account 5 days ago and paid $25. 

Mayor / Maire

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!


@Maggie1 wrote:

I just changed my plan to this new one. My previous plan was $25 without data. So I want to add the data with same price. But why I was charged another $25? I just activated my account 5 days ago and paid $25. 


@Maggie1  sorry to say but because you didn't read what you were clicking and clicked "change plan now" not "change at next renewal". The self serve system did what you asked of it as intended.

 

Since this was clearly a mistake I suggest sending a message to the moderator team. Click this to send them a message. they might be able to do something for you

 

 

 

Deputy Mayor / Adjoint au Maire

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

Wow, this is an awesome plan, definitely something that I think a lot of customers, especially existing customers, will jump on.  Nice move, and an even more incentive to get customers to move from the 90 day to 30 day payments.  Definitely looks like it's PMs mission to do away with 90 day payment option.

 

@RobertQc  that's gold, bringing the original Jurassic Park, NICESmiley LOL

Good Citizen / Bon Citoyen

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

What does  "+Bonus 500 MB with AutoPay" mean? I get an extar 500 megs if I enable Autopay?

Great Citizen / Super Citoyen

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

Yes thats exactly what it means, + dont forget you also get a $2.00 credit every month with autopay

Great Neighbour / Super Voisin

Re: Get 500 MB + 500 MB AutoPay bonus at 3G speed for $25!

Hello

Could someone give me an referral for the $25?

Thank you.

 

PEter Kim