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Dunkman
Oracle

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4


@RPT wrote:

I have just switched over to Public Mobile from TELUS on OCT 28. I originally wanted to take advantage of this 2GB bonus offer but by the time I received my SIM card it did not appear to be available.

Now I see that it has been extended. Is it possible to still get this Bonus.

I currently have an active trouble ticket since my telephone number did not transfer properly.

So I am waiting resolution to this issue as well.



@RPT wrote:

I have just switched over to Public Mobile from TELUS on OCT 28. I originally wanted to take advantage of this 2GB bonus offer but by the time I received my SIM card it did not appear to be available.

Now I see that it has been extended. Is it possible to still get this Bonus.

I currently have an active trouble ticket since my telephone number did not transfer properly.

So I am waiting resolution to this issue as well.


@RPT 

Did you put in the promo code when you activated your account?

You may also want to add this request with the Customer Service agent (CSA) that you are talking with your porting issue.  CSA may be able to help also.  

z10user4
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

 @RPT : Some might argue that the promo never really stopped. If you activated online and used the promo code then you should be good and to see it in a couple days. If not, it's been well demonstrated that people can ask for it after the fact.

softech
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

Never cry wolf..

 

one day when PM really ends the promo and not extend it further, I am not surprise we will see many ugly posts here upsetting why they don't get the 2GB

 

(of course, maybe instead of ending the flash sale, it will be an announcement that plans $35 and above will all have 2GB more data .. for everyone)

LeePublic
Model Citizen / Citoyen Modèle

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

@softech I agree, once PM permanently stops the flash sales, there might be complaints about the amount of data as PM has frequently promoted the 2 GB bonus. I suspect all plans with data will get a data bump sometime in the future. Possibly this could be the Christmas gift, or it could happen next year! No one knows what's possible in the future.

Korth
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

The goal of this "never-ending" 2GBBONUS flash sale is

 

1) to increase number of subscribers

Always "new customers only" - and there really aren't many "new" customers in Canada, everybody who can get a mobile phone service already has a mobile phone service - so the +2GB is basically a bribe to entice people away from other providers.

 

2) to increase the average subscriber revenue

These offers always, always require signup for a plan which costs $35 or more. It's obviously worthwhile for them to give away a couple extra GB to secure that revenue, it's obviously not worthwhile for them to give away extra data to secure puny $15 and $25 plans.

 

I know someone who signed up with PM not so long ago and didn't have any particular attachment to the random number PM assigned to him. So he basically used up all the funds in his account, allowed it to get suspended, is allowing it to terminate. He pays the same on his new PM account as he did before, but this time he doesn't get a 1-year Loyalty Reward and does gets +2GB/month. For him it was a good deal, $1 vs 2GB.

yackinlyn
Good Citizen / Bon Citoyen

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

does it have to be use your promo code 2GBBONUS? can it be friends code?

Dunkman
Oracle

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

 

@yackinlyn 


@yackinlyn wrote:

does it have to be use your promo code 2GBBONUS? can it be friends code?


You can enter both codes.  It should be in two different areas during the activation process.  

Jacno
Great Neighbour / Super Voisin

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

I just switched from freedom mobile and my 2 gb was not applied. What a waste, what can I do? The whole, "we are have no agents and are self serve" doesnt make sense to me?

RPT
Great Neighbour / Super Voisin

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4

I had some trouble with my switch over and had to put in a trouble ticket.

So an agent contacted me. I would suggest putting in a trouble ticket. That way you should be able to express your problem to a real body. I did not get my 2GB bonus at first either and once my trouble was resolved the agent was able to correct that immediately.

The  CS agent i was dealing with went by the name Hassel. He was very good.

softech
Mayor / Maire

Re: FLASH SALE: 2GB of monthly bonus data for free* | Oct 29 - Nov 4


@Jacno wrote:

I just switched from freedom mobile and my 2 gb was not applied. What a waste, what can I do? The whole, "we are have no agents and are self serve" doesnt make sense to me?


@Jacno 

Was your plan $35 and over?  you activate yourself online?

actually, it is very easy to get the 2GBBonus back if you are eligible (YES to both  my questions above) 

Simply open a ticket with PM and they can add it back for you without issue:

 

  1. 1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
    Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
  2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

    **Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

 

 

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