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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My suggestion - mods call us when they work on our tickets

Here is my suggestion:So every time someone runs into trouble - activation, billing, referral, porting, etc... the answer is always the same - "PM a mod" and wait for them to get back to you. I have no problem with that - and understand that we are s...

Haven't heard anything on activation issue... can anybody help?

Was setting up an account for somebody. They need to have their phone available. I set up the account and at the end it said "activation failed". I/We cannot log into the self serve account. It says the service expires in December instead of the thre...

Does ordering a sim card lock in the deal

Have some folks that may be interested and may order in the next few days. I've also referred someone that has yet to receive there sim card. Is the deal locked in as long as you order your sim card prior to Nov 21st.... Thanks

Resolved! iphone 4 and public mobile

Hi there, My mom and step dad just switched to PM and have iphone 4's... The data is not working on their phones. Any ideas? Port seemed to be successful, ported from Telus 2 days ago.

My second email to Public Mobile

"I have been charged for the three months. I am very disappointed in your services. I have emailed, wrote in the community, messaged a moderator.....and there has been no help to resolve my issue. The SIM doesn't work. It's not the phone because I pu...

Promotion ending soon, incoming call problems, unable to refer

Good morning all moderators:This has become a very big concern for me that I have no incoming calls and we use this as a primary number for our small inhouse daycare. we really need this number porting incoming fixed as soon as possible. It has been ...

Waiting 11 days for plan change.

I am getting tired for waiting to change plan. I know they are very busy but it takes too long.

generic error

i signed up for PM and had a mod help me port over from koodo prepaid. everything's working, but when i sign in, it gives me the generic error when my referrals try to sign up and put my phone number in, it says my number is not a PM number. i've DM'...

voicemail in french, cannot select "4" password invalid?

Hi; i cannot setup my voicemail, it is in french voice prompts. as per the previous thread i try to enter my PIN as well as navigate to change the language in the voicemail, but it says my password is invalid and it boots me out. how do i set my voi...

activation fail

I activated two sim cards yesterday. One seems fine but still cannot receive the call. Another one has some problem to port the phone # from rogers. Plz help me to fix it. @Mary_M @Shazia_K@Jeremy_M

5 days and counting..... on incoming

Its so bad, sorry but I have been doing whatever I can to get attention from Mods but after one reply to private message asking about same details which I shared already many times, I am stuck. Is there way this can be escalated as my business has c...

Resolved! Please help port our numbers from PC Mobile

@Mary_M Can you please help my wife and I port our old PC Mobile numbers over to Public Mobile. I sent a PM almost a week ago but you might not have gotten to it yet. Thanks.

I am getting the message "sorry your number cannot be completed as dialed..." when i dial 8xx number

This is the message i get when I dialed two different 8XX numbers this morning. one was an 866 and another 844. I was able to use a landline to access those numbers so they are fine. I also got a friend with PM and he was also go the message "sorry ...

Resolved! Wait for porting from Koodo prepaid for 8 days.

Sent service request email (#4934-2855) on Tuesday last week and PMed on Thursday and Friday. Got one reply on Friday said that I need wait for short time. After 5 days of reply the number is still not ported yet. I have tried so many times to do the...

Resolved! SUCCESS!

Hi,Just wanted to say how simple it was to renew my plan with the Fall Promo. Selected change plan, topped up my account and 2 minutes later everything is set up and working perfectly! I decided to use the Hangouts Dialer for outgoing LD calls, as we...

LG G5 LTE not working - coming from Wind

Hey all, similar to this thread here: http://productioncommunity.publicmobile.ca/t5/Discussions/LTE-Not-working-Galaxy-S6-edge-from-Wind/td-p/82794/page/2 I have a LG G5 with LTE bands locked out. The phone is unlocked but I'm stuck on 4G. Does anyon...

Activation failed... CC charged, no service & can't log into account.

I had a friend recommend PM to me so I decided to take his advice and switch from Wind. This is where things went off the rails. I activated my SIM card on Sunday and subscribed to the 120 day / 4GB plan. Upon completion, it said activation failed bu...

WIND survey after you cancel

Hi everyone, I successfully ported a line from WIND to Public Mobile about two weeks ago. I received a survey from WIND in regards to the cancellation. For those leaving WIND, please be frank on the survey (coverage area and network speeds leave much...

Activation Failed - charged for plan but unable to use PM

Hi Everyone, this seems to be a common issue right now with the volume of people signing up. I activated my SIM Card yesterday (12pm EST), gave payment info, selected the 90 day promo plan and was charged the $135 to my credit card.On the final page,...

can't send pics with texting and cannot receive

can't send pics with texting and cannot receive pictures via texting. Gets hung up on my end when I send.

some calls not coming through

So I have a weird problem that I can't seem to figure out what the pattern is. I just activated my account and ported my number a few hours ago. I even got the confirmation text message saying it's completed. However, here's what I seem to figure o...

Porting number from WIND with multiple numbers

Hello, I plan on porting a number I have from a WIND Mobile account, but that account has multiple numbers attached to it. I was wondering if porting one number would close the entire account.

No data after porting

I switched from Fido to PM yestereday and right after porting, I can make outgoing calls and texts as well as receive incoming calls and texts. So I thought I ported my number properly. However, this morning, I realized I don't have data at all. A...

The number entered does not belong to a valid Public Mobile Subscriber

Hello I am trying to activate my simcard but it keeps saying "The number entered does not belong to a valid Public Mobile Subscriber". I am 100% sure that I typed in the correct number and tried multiple times on different devices and browsers. Plea...

New activation and port from Fido

Activated Sim, registered and paid (on the second try with Visa). On the summary page it says "sorry account activation failed, visit community for assitance." Directly underneath it, it says that my activation request has been processed. Shows full ...

Resolved! Activation not complete? Sorry, your 4-digit PIN was not accepted.

Hello, Not sure how else to reach support but I'm porting over a second number (1st one also still waiting on activation, with a separate error) but this time the following error showed up as I got to the last screen: - Sorry, your 4-digit PIN was no...

Resolved! Port from Rogers Issue

Hello. (this is a separate issue from my other post) I ported a number over on a different activation (helping my in-laws) and it says the port was successful. I can text and receive texts from it (on my phone) the phone but I cannot phone it. Can so...

Activation Failed

Hi just tried activating my SIM but the process failed on the last step. Right now I am unable to login to my account, but my credit card has already been charged. Can someone assists. I have created a support ticket 1607-0262, and have yet to recei...

invalid sim -- was port successful?

hi...wondering if the community can help me out. I was trying to port my gf's phone # from Rogers. It rejected her MC credit card and said to activate again. When I went to activate again, it said SIM was invalid. I phoned the credit card company ...

Koodo port failed-support request (#2519-3367)

Porting failed with a message to contact support. Old Koodo sim can still send/receive calls but has no data while PM sim has data and can make but not receive calls. ThanksDanny

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