Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. Recently set up My Father in law's phone on PM. The phone's an iPhone SE (A2275). Currently the phones makes/receives all calls, data is working, but only sends and receives messages from other iPhone devices. Won't send/receive messages from and...
Hello! I just moved to Cambridge and I wanted to change my phone number but when I take the steps to do so, Cambridge is not an option when choosing my city. What do I do?
It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I...
Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this
I'm wondering if anyone has an experience travelling in Europe with Public Mobile? I know that they don't offer roaming options outside of the US. I plan to get an eSim and local number when I arrive. The only issue I have is that so many sites requi...
I have been trying for over a week and have submitted several tickets. I have not received any response from PM. Is there no way to speak to a real person, your automated system only takes me on circles. Please port my number ASAP!!!!!!
Please continue the discussion in your existing message thread.
How do I activate my sim card I already subscribed and then realized esim isn't compatible with my .
Hi there. I live in Toronto but when I use my data through Public mobile it shows that my location is in quebec? I have my location turned on so wondering why this is happening?I had an on line order canceled from a seller because I asked item to be ...
I need a new eSIM. How do I get a new one?
Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...
Can I receive incoming text while travelling in asia?
Do I need an esim card to get the Canada-US plan or can I use my physical sim card?
@Moderator Hello I am wondering if a specific number is blocked through the carrier. I have checked all the settings on my iPhone 8, the number is not blocked, notifications are turned on, not on DND. But this one specific number I am not able to sen...
Hello!I am travelling to Australia and have a data only SIM (not with Public Mobile) which I will activate when I am there. As my phone only has only one slot (and does not have eSIM capabilities), I will need to remove my Public Mobile SIM. Will I s...
I did not do anything to set my coming call to voice message box, so what can I solve the problem?
A friend is trying to change carriers due to bad reception where he lives. He has not been able to log into his account after repeated changes of passwords and would like to know his account number. Is this possible?
Hello, I tried to port out to Freedom Mobile, but the port was experiencing issues - apparently the Freedom agent typed the incorrect account number.I tried changing the SIM card to my PM one, but now it isn't receiving any signal now. My account sho...
Have opened tickets before to get help with a PM agent but this is the first time the agent wanted my full name, address, phone number and eSIM number in order to identify my account. Should I be worried about giving my eSIM number out along with my ...
Can get help to lock SIM CARD.
Do you keep Public Sim in. Will koodo msg come through on your temporary #
I currently use a ZTE MF288 router with a sim card from Bell to provide my home internet in a rural setting. Does anyone have experience with using a PM sim in this router. My router is unlocked and I would like to move to PM but concerned that PM m...
Currently have a couples plan with Cityfone. The account is in the other persons name and they want to keep that plan and their phone number for awhile longer. I would like to port the second phone (my phone) over to PM sooner. I'm guessing that may ...
I had a number with public and 4 months ago it got cancelled because of credit card issues and now I am not able to figure out a way to get it back? Can anyone help me out with this?? when I call the number -- it says it's not in service.
Hi - just recently I have been having difficulties signing into my account through the phone app. I sign in, enter my password, then get sent the six number code via text; I enter the code, but then am unable to press the "confirm" button below the...
I transferred my number from another provider to public. Everything works except texting. I've rebooted my phone but it still doesn't work. Any help would be greatly appreciated
How can I be a affiliate of this company
I personally am completely dissatisfied with PM - have contacted CS to actually close my account but was told that that's impossible ----- I say they make it impossible to close one's account -- never heard of this before --- Tried to remove my Credi...
My carrier is showing up as public mobile and my iMessage is showing up as verifying. I will not be able to receive any messages from my previous carrier. Which I need to properly switch over.
I have had 9 days of connection issues and cannot get texts from Public on my xxxxxxxxxxxxxxxxxxxxxx line.I want to return to Virgin but I do not get the text notification to allow me to answer yes to the portPlease contact me to help with the portin...
