cancel
Showing results for 
Search instead for 
Did you mean: 

Need help to lock SIM CARD

LadyE
Good Citizen / Bon Citoyen

Can get help to lock SIM CARD.

3 REPLIES 3

softech
Oracle
Oracle

@LadyE 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased
 
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
          or use this direct link to open Chatbot ticket:  https://urlshortner.tiia.ai/Oyn1L6
            **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you 
there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier help unlocking it.
           (Sorry, for this particular issue, PM support would not be able to help)

Rastin
Great Citizen / Super Citoyen

Are you saying your card has be locked. Or that you want to lock it? If so why?

Sansan
Mayor / Maire

@LadyE what was the exact error ?

See link below to see which applies to you.

https://urlshortner.tiia.ai/Oyn1L6

Need Help? Let's chat.