Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Members Wondering how to bring over my Apple Watch? Forum says Apple Watches not supported, so how do I use it?
I am new to Public mobile, created my account, paid for the plan, chose Esim. Then when I try to set it up through the app, it failed and 3 attempts gone. So now whatever I do it won't let me activate my esim. I did not receive a QR code, what to do ...
Ok went through the step but used omen my current sim is on and won’t activate didn’t relized need to to do in the free imei and go to support login and all I get is a white screen won’t load anything tried login out everything help
Please help! I am trying to purchase and install a new esim on my new device using @Priority esim guide. It says to wait until the esim is done loading but I’ve been waiting for 4 hours now! Should I keep waiting or does anyone know what I should do?
I am trying to transfer my Phone number from Public to Rogers. I received a text and replied Yes. it has been more than 4 hours and still not updating. I found my public is already closed but the phone number has not been transferred to my new carrie...
I have been having troubles with the sim card, phone is asking for pin # I had input 4....381 and is not working.
Currently I pay $34 monthly but after discounts $28. So I was browsing around to see if worth switching to the $29 plan for 4G. That could bring me down to $23 (although rewards are changing?$. Thoughts? It renews April 1. I’ve only just noticed the ...
lol: Headline is 'Last Susbscription' on https://myaccount.publicmobile.ca/en/account/plan/change-plan And joining this forum it's got this: You can edit your nickname later in 'Addtional personal information' tab' https://myaccount.publicmobile.ca/e...
how do i know or find out if my new public mobile sim is 5g? Thank you
Hi how do i opt in for promotions to be texted to me as I know some customers who get this but I don’t thanks
I am porting out of PM to different carrier and not getting the message. Logged a ticket as well yesterday with CS_agent but no response. Is there any other option to escalate? I am in the middle of this process with neither PM nor my new carrier wor...
I need to place a bulk Public Mobile SIM order. @ csagent @ Agent
I need help asap! I tried to port my number over to another provider but because my plan with PM ended on the same day I didn’t receive any text with instructions. I’m wondering if anyone knows how to go about this? thanks
How can I get QR code sent to my email?
My phone was stolen with my SIM card in it. I succeeded in putting my subscription on hold. I have just bought a new phone and a new SIM card inactivated yet. How can I have this SIM card activated to recover my existing Phone number in it? Or what s...
Hello,I recently started up my PM account but had issues porting over from telus. I purchased an esim last week and still had issues connecting. I contacted Telus today and they said the issue with the port may have been on their end and confirmed th...
Hey y'llAsking this on behalf of a loyal friend, who has been with PM, since 3-4 years! He was wondering if that will be a good thing he moves away, considering the loyalty program will b discontinued soon?What are your thoughts & if PC Mobile can be...
I signed up for a promo plan that is no longer available, on a 30 day subscription option.I dont see a way to switch to the 90 day sub other than maybe "unsubscribing" from my existing subscription renewal. My assumption is after I do that I will t...
I'm making this post for the sake of two purposes: one, to warn fellow Public Mobile customers that their information is at risk of being leaked to parties that have no business knowing the details of their phone plan, and two, to let Public Mobile k...
I’ve tried porting my number to another provider, and Public locked my account. The IMEI is fed back as incorrect, and I can’t log in to my account to get my account number. I can’t do anything and I’m unable to talk to a human who can help me!!!
Hello,My question is the following:I am switching to Videotron but will not receive the SIM card until Monday. I am porting my number with Public Mobile over. I have received the text from Public Mobile asking whether I want to approve the request. I...
I got locked out of my Gmail and lost my phone number connected to that email. Please help
HiAre there any locks when porting out from Public Mobile to Bell?
Someone made a 911 call on February 4, 2024 around 5am from my phone but I cannot find that call on the log. Where do 911 call appear? I cannot see any trace on my phone. Thank you in advance for your help.
My mom lost her phone and cannot report it stolen because her two-step identity authentication involves having a code sent to her via text message. Obviously, she cannot retrieve it to log in. Is there another way to access the account or speak to an...
my phone is using data while cellular data is Off, while I sleep and i am on my home wifi. On February 19, 2024 i have in my history 0.02 MB at 12:30 am and 0.29MB at 1:30 am.
I’m trying to port my number and I missed the text message they send, I didn’t respond in the time frame given to confirm the porting of my number. Now when I try to re do the part where you port the number over it’s telling me the number isn’t able ...
My son died from a heart attack. How do I cancel his plan?
I want to disable automatic porting. I feel that this is a potential security risk. How do I go about disabling this feature so that I have to physically show I.D. when I want to port my number. From my research automatic porting is a security r...
After 2 years I’m leaving Public Mobile. I requested PM to port my number to another carrier yesterday. I got the SMS message to my phone about this and I replied YES to the change as per the SMS. How long does this take as usually whenever I do t...
