Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi All,I'm on my way to travel to the US for a few days with a roaming package I've already purchased, and then leave North America with a foreign SIM. I've set up phone forwarding to a Fongo number to redirect calls after my PM number becomes paperw...
Paid for 2 sim cards and still showing "subscription not activated"
Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...
Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?
I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...
Hi allso i came from virgin mobilei typed yes for transffering over to Publicafter a day i went to buy the sim card and put it in. Didnt work. Agent said they refreshed the system and everything. I just put the old virgin sim card back in. Still no t...
It been 2 weeks I tried to Port a number from Fongo to Public Mobile and it not working. I need a number as I can't text or call and this is taking to long. Can we cancel porting and put a number on my account. I even tried to change my number as it ...
Sometimes, I only have cellular service , but not LTE data service? why is this? and It really bothers me a lot?Could you please let me know why
After porting my number over I was having issues with texts. Which are now working, but my IMessage is not working under my phone number and I contacted Apple and they said it’s a Public Mobile issue. I’ve tried resetting settings, removing SIM card,...
I just received my Sim and have ported my number. I'm trying to login and I don't get codes or they do not work. My phone will not work. Can someone please help me. I do not have a landline and need my phone working.
deleted esim profile in iphone. how to get it back? thanks
do not receive calls
The support articles on the Public website have been of no help. Also the options that are in the community are not available on my phone (greyed out) for changing the APN. I'm on an Apple SE original so older but still functioning well for everythin...
Hi,I set my phone to call forward on my iPhone. It worked for a few days but then the setting would be lost and call forwarding would stop. I enable it again but then it would again cancel itself on its own.Please advise.
Recently changed from Bell to Public but I’ve noticed my phone has no option to connect to a 5G network. My plan is a 5G plan but I only have 3G and LTE as options for my connection despite being in a 5G service area. I’ve tried everything the chat b...
My wife purchased a new subscription yesterday. We've had endless problems with the transfer. She still has no service. Telus was great trying to troubleshoot from their end. Confirmed number porting was successful. We were able log in using a web br...
Hi I am now on day 10 of waiting for a response from PM to my tickets sent on May 4 and a few more since then concerning the known issue of no text messages after porting to PM. In the mean time I have become aware of a number of important text messa...
I have discovered that my phone is not receiving some incoming calls or voicemails. Some calls and voicemails get through just fine. But someone said they tried to call me for a month but my voicemail was full - however my voicemail was completely em...
Hello,I recently switched from Roger’s to Public Mobile around 4 days back and I am unable to send or receive messages. I’ve tried restarting my phone and turning the airplane mode on/off. How do I go about this?
No special link. Ticket option is not clear and I have with PM for so long. Finally found ticket page from somebody's link and after filling up all the fields, it shows error on the top. cleared cache and again it is stil the same
SMS/MMS not working after port-inData(LTE) and voice transmit and receive is okay, only SMS/MMS is not working.Understand they need to provision this on a case-by-case basis if issues arise
I recently performed a number transfer to a new Public Mobile eSIM service, but ever since then while I have access to calls and cellular data, I am completely unable to receive any text messages from my phone number. For some reason iMessage is now ...
It has been48 hours since I submitted my ticket, yet my SMS is still not working. This is beyond frustrating. I rely on it for my online banking. What kind of service is this? Regretting my switch to PM...
Just transferred my account to Public Mobile. Installed the eSIM and is not showing my signal bar or if I’m using LTE or 5G . Any suggestions?
I can’t send and receive text messages
Hi. Three lines will be travelling to the US. Lines #1 and #2 are Canada only. Line #3 has Canada-US.a) Is it possible to have the calls from Lines #1 and #2 forwarded to Line #3? Would Line #3 receive those while in the US without issue? b) Also,...
I need to get in touch with service agent. Would someone send me a link
My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...
Hello, I'm unable to get an incoming phone call from a Telus customer who has a landline. When they call it does not register on my phone and after 6 rings they are sent to my voice mail where they are able to leave a message. Last week I was able t...
