Hi Everyone,
this seems to be a common issue right now with the volume of people signing up. I activated my SIM Card yesterday (12pm EST), gave payment info, selected the 90 day promo plan and was charged the $135 to my credit card.
On the final page, it said activation failed and to go to the community. I have sent a private message, and understand there is a serious backlog - kind of nervous as people are stating they've waited 10+ days for a reply.
After the 'failure' I received an email with my activation details - however, it says I have the $120 plan and will be charged again on 12/1/2016 (should be 2/15/2017). I can't sign into the Self Service - it says my login has failed, so I try the Forgot Password route and it can't verify my email.
Tried my SIM card in my phone, but it says I don't have texting or talk on my plan.
Luckily I signed up with a new number (waiting until after activation to port my Telus number), but that means I'm paying for both plans and am worried PM will charge me another $135 on December 1st (while still paying $80/month to Telus).
I've read the update from Public Mobile but unfortunately clearing cache etc hasn't worked. Hoping the backlog decreases soon...any other suggestions?
