Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HelloMay 3rd, I changed my plan and paid 34$ for new plan. However I already purchased and paid 53$ at April 27 for 30 days. I would like to get my money back for last 23 days.
Wanted to upgrade subscription, credit card was billed, subscription monthly term changed but still shows i’m on old plan.help?
Been with PM for a year. Three phones, three monthly plans, all billed to same credit card once a month. Each month I get three charges for the three plans; all good. But for May my card was charged four times (not three). I cannot seem to find a wa...
I have $60 of 'Available Funds' but get a payment error when I try to purchase a $30 AddOn. What could be the problem?
hi I usually paid about 18 $ plus Tax because there are some rewards but from May bill does not applied .---------------------------------------------- this is Previous bill -------------13:27 PMReward - Refer-a-Friend ($1 per active friend)$1.00Ava...
my subscription for old $15 Plan was $10.17. Two days ago I was billed $16.95. I was not notified for the increase or is it just an error?
I joined Public Mobile for briefly a week or 2 by porting my numbers from another carrier to public mobile.A week later, my former carrier contacted me and wanted me back with incentives.I left by porting out my number from public mobile to my former...
My wife purchased a new subscription yesterday. We've had endless problems with the transfer. She still has no service. Telus was great trying to troubleshoot from their end. Confirmed number porting was successful. We were able log in using a web br...
When trying to change my credit card payment info, it errors out saying the request failed and to try again later.This has been happening for multiple days now.
Bout a data plan for the wrong country wondering if there is a refund process?
Hi,I purchased and Esim card and it didn’t say it was incompatible. Now once purchased it says it is. How do I now get a refund or order a SIM card?
Will Pre-Authorized Payments work in Public mobile since Public Points is starting soon?
Hi i has joined PM few days ago, and don’t really like quality of phone reception in my area. I want to switch back to my old provider. Is it possible to get refund for unused days of service if I transfer my number before billing cycle ends? @CS_Age...
I reached out to @CS_Agent today about the $6 legacy Auto Pay reward, which is supposed to be issued at the end of the 90 day term. 30 day plans were always granted the $2 at renewal. I subscribed in to the plan mid-February, a few weeks before the p...
Two payments of 16.95 each were charged to my account on May 9. Please review and advise
My account says "Your services are on hold due to the expiration of your subscription." But there is a pending transaction on my credit card already.Also, when I go to payments it's saying the next payment is due August 11th. Can anyone help me figur...
how to pay my bills
How can i delete credit card info?
I was on the older system of credits, don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though...
Hi why is there no more Free $5 dollar per month on my account? Is there ways I can get free money so I can lower my monthly cellphone bills?Thanks
Hi.My pay stopped because my credit card expired. Now I pay but I no received loyalty and automatic payment credit they charged full amount to my credit card
I want to add funds to my account from my Mastercard that is compatible. I just want to send money to my avaliable funds how do I do that.
So Public Mobile fraudulently removed my Legacy rewards and switched me to Points which I'm going to be reporting. On top of this, I had 13 long, and hard earned referrals that have now dissapeared all together after they made this unauthorized chang...
Hello! I recently purchased esim but it’s not compatible with my phone. Can I please get a refund?
My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working
I'd like a refund for 90 day sub JUST issued/today. Instead would like new "sale" subs - as it is far better value.Also note there was no courtesy reminder email or notification of payment. I just happened to check my credit card this morning for an ...
This is only suggestion if your credit card is due for replacement/update (expiry date is getting close).When you get new credit card, before activation it (as activation will cancel current one) add funds to your account for 2-3 months in advance.TH...
PLEASE PLEASE PLEASE HELPNEED TO UPDATE CREDIT CARD INFO . IVE BEEN TRYING FOR DAYS PLEASE PLEASE HELP
When signing up online, I was told by chat that I could go to a Telus/Koodo store to get a voucher to pay for the first month of the plan. I did that, and am now signing up but only see that I can add in my credit card for payment. There's nowhere fo...
We used my credit card and it works now. The other card is fine (checked with the credit card company) not sure why PM wouldn't accept it. Thanks
