Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't use the number they think I have and I cant correct them . i had an older phone . I bought another one from public and got it going with them on a new number but they wont recognize it . I also have another for my wife and thankfully that wor...
I haven't been able to receive pictures or videos or even send them for awhile now can anyone assist me
Ok, so, I have tested the calling and that works. I have tested the texting and that works. The phone is currently on WIFI as my CELLULAR DATA is NOT working. HELP!
Hello, I am unable to send pictures or voice notes or GIFs, etc. via text message. I can send via iMessage only. When I try to send a picture via text message for example, a message pops up on my phone saying "Cannot Send Message: MMS Messaging need...
@@Member Hey everyone! Working on switching phone over. Got the SIM card working but iMessage will only allow messages and FaceTime through my email… there’s no phone number option. Any idea how to fix this? I have a ticket in with customer service b...
Hi,I lost my phone yesterday and am trying to get my phone number recovered, unfortunately, I'm not able to log into my Public Mobile account. How do I get a new SIM card with the same number? I still have my on-file email address and the password to...
I followed the (old?) instructions at: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone, but it seems that the values won't "stick"!The phone keeps reverting to a MMS Proxy of : 74.49.0.18 and Port: 80, all other se...
Hi everyoneI Subcribed 5G plan 34$ for 50gb, My phone is Iphone 14 pro max, I dont understand why my esim dont get 5G. In my setting-> Cellular->Voice&Data I only see 3G and LTE. I tried to delete esim and active new esim but samething. Before I ...
My husband got locked out of his phone. Its asking for his PUK code which is supposedly 8 digits. He has no access to his account due to the phone issue. Anyone know what to do or how to find this code ?
I see the Motorola Moto g stylus 5G (2022) listed as a supported device, but what about the 2023 & 2024 models?How do new devices get added to the whitelist?Thanks for your feedback
my new subscription plan started April 19; I lost my phone on April 18. Attempted to change the plan but unable to sign in my account. Now the new plan started from April 19-may 19. Just get log in found out those days the usage has been used a lot a...
Is it wiser to use a new SIM or to transfer the SIM I currently use?Any advice would be appreciated.
I have requested help over 2 hours ago. I ported my daughter’s phone over from Rogers over 2 weeks ago. I bought a SIM card.
hello! I just switched over from Bell to Public and got an e-sim, however, basically nothing is working correctly. Would anyone be able to help me? these are the issues I am facing- I can only message from an apple id, not my phone number and when pe...
Public mobile online customer service is one of the ..... even if the company make misteke the customer survice represntative can not solve the problem. Simply the 10 years customer lost his phone and want replace sim it can not activet the sim card....
Model PAXF0009CA does the stylus 5g work with public mobile?
Hi everyone,My daughter lost her phone. How do I report that to public mobile? Can not receive the 2-way authentication message on her phone to log into her account. Thank you very much for your help!Iris
My phone was unable to send or receive pictures in MMS ( in google messages App).Checked my APNs setting and found three entries:1: Koodo2: PC Mobile3: TelusPC Mobile was selected by the system. There was no Public Mobile.Difference between PC mobile...
I bought a new iPhone, but can’t seem to transfer my phone # to it. It says unable to transfer phone # and to contact customer service
I activated in March 2024 and from the beginning I could not send MMS pictures due to an apparent error in the Public Mobile APN. The correct settings are as follows:APN Name: PC MobileMMS proxy : mmscproxy.mobility.caMMS port : 8799Be sure to save y...
Apologies if this has already been asked - I did look but couldn't find anything related.I transferred my old number from Rogers to PM using an eSIM. All seems good and voice, data and text seem to work. However, "My Number" is blank and though I can...
Customer service agent is not helping me, just telling me to try things I’ve already tried. The online site/my app on my new device (iPhone 15 Pro) will NOT let me purchase a new eSIM. I have not had an opportunity or time to get to a store this week...
I have a iPhone 8 and I can send and receive iMessages only, can anyone help
I've only seen this question before they released a 2023 version. If I were to purchase this from USA, would it work here in Canada with public mobile? https://m.gsmarena.com/nokia_105_4g_(2023)-ampp-12282.php
Just switched to Public Mobile with an ESIM. I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save. Tried "Reset all settings".Can't send or receive texts. Some notification abo...
I verified and my number has been ported correctly however my iMessage will not activate or verify. I am also unable to receive SMS. Is there a solution for this?
My phone works for everything, but recently i cant get my voice messages. The keypad dosent work at all. I restarted my phone -- still not working.
Hi for the past month or so my phone and my husbands phone have been able to recieve pictures but we are not able to send pictures. We both have data attached to our phones but can't send photo's. Why did it work before and now all of a sudden both ...
Good morning, my picture messages are not sending. I have restarted my phone and then I went in to check my APN settings. When i go Settings--Cellular--Cellular Data Network--there is only information for the Personal Hot Spot. I can't find any of th...
I paid for 34 a month, esim 50 gb 5 g speed But can't get to download public mobile app on my iPhone xr after scanning qr code
