Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there. I used to be able to send photos through text, and now it only works with android users. Same goes for group chats
Locked my sim with three incorrect sim pins and now need PUK code to unlock and reset sim pin.
Hi, I'm currently using a physical SIM card and want to switch to an eSIM because I changed my phone. Could you please guide me through the process?
I upgraded my subscription almost 2 months ago from 3G network to 4G. I am still just getting the 3G, which means today I did not receive the national alert test. I tried shutting phone off and turning back on but nothing changes. I have the IPhon...
Hi, guysI have an issue with region changes on my iPhone and public app. I had a European Apple One subscription and canceled it, but the subscription will end on the 4th of December. After this date, I can change the country and grab the public app....
Are LG Wine Smart D486 phones compatible with public mobile?
Similar issue to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-calls-or-receive-calls/m-p/1274720/thread-id/879040Calls don't work; the phone says "Calling..." but goes nowhere until the call ends itself. Text, data works. Tr...
Hello everyone,Is there any additional settings on my mobile in order to activate the roaming in the states (calls+data)? Anybody here tried to use his plan in the states? No technical problems?
Hi all,As the title says every time I try to make a call or text someone I get a message saying I am not registered to a network.I have a Samsung Galaxy S20 and my account is up to date. No issues before this.I've tried rebooting, turning VoLTE off a...
How can I change phones? I have a new phone ready to go!
Updating my device, do I need to get a new SIM card?
Hello, I was looking at the phone information using the following in the dialer: *#*#4636#*#* to bring up a hidden menu. I accidently changed this menu item. Can someone tell me what it should be?
Just got a new iPhone, how to move the existing esim over?
I had a very old phone (Galaxy Rugby SGH-I547C).I was not using data with this phone since I joined public mobile because it was old and outdated, just used calling and text.Just got a new phone this week but it cannot access my mobile data. Could my...
Hi there, I bought Apple Watch and I’m wondering if public mobile support Apple Watch services. I also, bought e_sim but I don’t know how to use it in with this carrier.Thanks
Hello, I have downloaded the e-sim on my new Samsung. I came over from an iPhone. However, its been a few hours and several restarts and troubleshooting later (looking at APN settings), the sim is still showing up as unregistered and does not provide...
Hi,I'm starting a business and I'd like to get a second line on my current phone (iPhone 12 Pro w/ iOS 17.6 version). I have a public mobile SIM and wondering if I can purchase a PM eSIM as my business line? Do I just purchase this on the PM website?...
Hello,In regards to my Subject line, I’ve tried troubleshooting my problem:I went to my iPhone settings, Cellular, Cellular Data Options, then Voice and Data, but I couldn’t switch to 5G. (Still say 3G or Lite)I’ve tried Shutting Down my phone and Re...
I am in Colombia I left my SIM card with a family member, But it is tough to bother every time I need a security code. I was thinking about an eSIM, I just bought a phone it is a (red Magic 9s pro) but I am not sure if it has that feature, I remember...
I am upgrading my phone and would like to know if I can enter my eSIM into the new phone and delete from current phone
My dad's come from India and i've bought him a public mobile sim and a plan. The device isnt able to recognize the sim and nothing shows up. My Telus sim works on his phone though. Please help
I'm trying to use my UMIDIGI A15 smartphone as a Wi-Fi hotspot to connect my laptop (running Windows 10) to the net while I'm out, as my laptop doesn't have a SIM card. I set up my smartphone as a Wi-Fi access point, naming the SSID (network name) “A...
Phone was stolen last week, have had no help from public mobile and im frustrated. I have a new phone now and im still subscribed. I need to download an E-Sim but there are no links or QR codes or any help really. I need it ASAP because my number/sub...
Unable to send or reply to group texts or send photos to anyone that does not have RCS enabled.Have Blu F91 5G phone. APN settings have been manually updated to the following:Anyone have suggestions on how to get this resolved?
Want to completely re-set my phone that would also delete my e-Sim. How would one re install the account e-sim?
Hi I was wondering if the UMIDIGI G9 5G and Oukitel C50 would work on Public Mobile's network thanks, I was thinking of maybe buying one.After a quick google search it seems yes for the UMIDIGI?
Is public able to black list my lost phone if I have the imei number?
I successfully ported my number to PM - confirmed that with Telus, but the old number was still showing on my phone and didn't update.Used the chatbot, and it suggested that I needed a new esim. And pointed me to this article: https://publicmobile....
Hi,I just broke my phone that had a Public Mobile ESim on it. Is there still a way for me to keep my old phone number from that phone if I get a new one? I'm not able to log into my public mobile account even if I get a new phone number because it ne...
