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H-man
Great Neighbour / Super Voisin

switch from Koodo

I would like to switch my service from Koodo to Public mobile. I have just paid off my tab, (which will be included on my next statement (July 2)) and was wondering if I could switch my service immediately or, am I required to wait until Koodo receives payment.


Accepted Solutions
popping
Oracle

Re: switch from Koodo


@H-man wrote:

I would like to switch my service from Koodo to Public mobile. I have just paid off my tab, (which will be included on my next statement (July 2)) and was wondering if I could switch my service immediately or, am I required to wait until Koodo receives payment.


Just a word of caution.  Koodo had changed its contract last August to claw back the phone credit if you cancel your plan before 24 months.  If you got a new phone on Koodo tab around and after August 2019, read your contract carefully.  Tab is a 0% phone loan from Koodo which you pay $10/m or more depending on the tab you took when you got your phone.  Phone credit is the amount which lowers the cost of the phone at the time of getting a Koodo phone on tab. 

 

For an example,  a phone listed on Koodo as $1000 phone.  Koodo may offer to lower the price by $760 so that you can get a small tab = $240 = $10/m for 24 month.  If you pay off your tab, you still have the $760 phone credit to pay back if you cancel your plan before the end of the 24 months period.

 

For the old Koodo contract before August 2019, your obligation is pay your tab amount if you cancel before 24 months.

 

For the new Koodo contract after August 2019, you obligation is to pay your tab and the phone credit if you cancel your Koodo plan before 24 months.  In other word, you are paying full retail price of your Koodo phone if you cancel your Koodo plan early.

 

https://mobilesyrup.com/2019/08/26/koodo-phone-credit-tab-balance-cancel-early/

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All Replies
gblackma
Mayor / Maire

Re: switch from Koodo

@H-man welcome to PM. Once your account is paid up. You can switch now. Though its not required I would recommend getting your phone  unlocked. If you are coming from Koodo postpaid, you can port on activation. Koodo prepaid requires you to activate your SIM card with a temporary cell phone number and contact the moderators to port. Welcome to PM.  Stay safe.

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Johan
Good Citizen / Bon Citoyen

Re: switch from Koodo

I assume you want to keep your existing phone number, so as long as your number is still active with Koodo you can start the process and port your number right away.

Welcome to PM.

Triguy
Mayor / Maire

Re: switch from Koodo

You would need to purchase a sim and then you can port your phone over to PM. You need your Koodo account active during the porting process. Once the port is completed your Koodo account will be closed.

 

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

will13am
Oracle

Re: switch from Koodo

@H-man , you should be able to switch when you get the bill with the final tab payment.  Leaving before actually paying the bill does not relieve you of the obligation to pay that bill of course.  

fujiyama
Town Hero / Héro de la Ville

Re: switch from Koodo

You can switch over now but I would wait until the near end of your current plan cycle at Koodo to switch. I'm assuming you're on postpaid because of the tab, which means you're paying for this "last month" already so you might as well use it to the end to get the most out of your payment.

 

Welcome 🙂 Don't forget to enter a referral code when you activate with PM!

Naepalm
Mayor / Maire

Re: switch from Koodo

@H-man 

 

You would get a prorated bill if you switch now. So if you are in the middle of your cycle then you will likely get a credit. 

 

Totally up to you if you want to switch now or wait until your cycle ends, just make sure you do not cancel your service. 

 

Have a wonderful day!

popping
Oracle

Re: switch from Koodo


@H-man wrote:

I would like to switch my service from Koodo to Public mobile. I have just paid off my tab, (which will be included on my next statement (July 2)) and was wondering if I could switch my service immediately or, am I required to wait until Koodo receives payment.


Just a word of caution.  Koodo had changed its contract last August to claw back the phone credit if you cancel your plan before 24 months.  If you got a new phone on Koodo tab around and after August 2019, read your contract carefully.  Tab is a 0% phone loan from Koodo which you pay $10/m or more depending on the tab you took when you got your phone.  Phone credit is the amount which lowers the cost of the phone at the time of getting a Koodo phone on tab. 

 

For an example,  a phone listed on Koodo as $1000 phone.  Koodo may offer to lower the price by $760 so that you can get a small tab = $240 = $10/m for 24 month.  If you pay off your tab, you still have the $760 phone credit to pay back if you cancel your plan before the end of the 24 months period.

 

For the old Koodo contract before August 2019, your obligation is pay your tab amount if you cancel before 24 months.

 

For the new Koodo contract after August 2019, you obligation is to pay your tab and the phone credit if you cancel your Koodo plan before 24 months.  In other word, you are paying full retail price of your Koodo phone if you cancel your Koodo plan early.

 

https://mobilesyrup.com/2019/08/26/koodo-phone-credit-tab-balance-cancel-early/

View solution in original post

Lorca
Model Citizen / Citoyen Modèle

Re: switch from Koodo

You can switch right away if you like. You’ll still have access to your Koodo account for three months; I strongly suggest you log in every month to make sure everything is paid up and the account has successfully transferred and closed. 

H-man
Great Neighbour / Super Voisin

Re: switch from Koodo

Thanks for the heads up. I'll probably wait until the contract is complete before switching.

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