why my plan currently has no data

[tianshu_z]

My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this?   Thanks Sue

[srlawren]

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@tianshu_z wrote:

ok, I am contacting moderator to check.

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@tianshu_z there isn't really anything for them to check.  If your data plan is not showing in the lower section of the Overview page (the page you land on when you sign into your self-serve account), then you have used up your plan data for your current cycle.

[cavemantoronto]

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@tianshu_z wrote:

ok, I am contacting moderator to check.

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Your account saying nothing in the data section usually means that it has all been used up.  How much does your phone say you used in last month?

[tianshu_z]

ok, I am contacting moderator to check.

[Anonymous]

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@tianshu_z wrote:

My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this?   Thanks Sue

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If you're not seeing "data usage information on" your account page then you've likely used up all of the 1gb of the data in your plan.

Several options for you but they all cost money.

[Lieux]

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@tianshu_z wrote:

No. I have beening using public mobile for many years.

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Ok and it's the first time you have this issue?

[tianshu_z]

No. I have beening using public mobile for many years.

[Lieux]

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@tianshu_z wrote:

My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this?   Thanks Sue

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Did you just activate your Sim and plan?

[ZfromVanC]

Try checking the data settings on your phone, as well as restarting your phone.

Failing that you can contact a moderator through here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope this helps.