was charged the full amount

[Mehazeleyes]

I didn’t get my loyalty credited, and my pre authorized credit either. 

I was charged for the full amount this month. What gives! 

Supposed to get $3 discount on my account. 

[Yummy · Accepted solution]

If you are on autopay and you are old customer you should get at least $2 off (plus any referral).

For Community awards if any, it could be tricky if your renewal day at the same time when they calculate that.

If you are very positive you should get some discount but you did not, contact agent for clarification.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[hTideGnow]

Hi @Mehazeleyes did you change to the new reward account by any chance?

or you just changed your plan midway of a cycle?

[darlicious]

@Mehazeleyes 

Did you use lost/stolen in the past 30 days? Join the points program? Did you renew on the 13th?