using the reward of Unlimited US talk, text and 3 GB data

[Char62]

I will be driving to the U.S and staying in Florida for 20 days in March. I have enough points to get the "Unlimited US talk, text and 3 GB data" plan for 15 days so I will sign up for it the day we leave Canada. Once the 15 days are up, can I log into my account from Florida and purchase another 15 days of the same (unlimited US talk, text and 3 GB data)?  I'm reading that plans are not stackable or I can't do back to back plans? If I go a day without a plan could I then purchase another 15 day plan?  Thank you in advance for your help. 

[DennyCrane]

I don't believe customer service can stack/pre-buy an add-on either, and the unfortunate thing about re-buying the same add-on is you usually have to wait upwards of 24 hours for it to be available to re-buy (after the first one expires), which means you're potentially without service for a full day. A workaround for this is to ask customer service to add it for you, but that's dependent on their response time too. If you are going that route make sure you've pre-loaded funds in your account.

Another workaround is to buy a different roaming add-on after the first one expires, but that does limit your options.

[Char62]

Thank you!

[SourDude1234]

Hi,

Once your add-on expires in the USA, you will be able to buy another one in the USA from your account.

If you face any issues, please contact a staff member using the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Thank you.

[AK32]

Yes you will be able to add it back after a day after the first one runs out. I dont believe they allow you to stack (as you mentioned) but you should be able to add a second one after the first is finished, you may have to wait 24hrs.

[eddieO · Accepted solution]

@Char62 you are correct, the add-ons are not stackable and you will need to wait 24hrs before you can purchase the same add-on, OR you can contact a support agent as I have heard that they are able to add multiple similar add-ons for you. You will need to create a ticket to reach out to them but I'm not sure if this can be done before hand, still something you can ask them for clarity.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)