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update credit card

Mom3
Good Citizen / Bon Citoyen

Does not allow me to update my credit card info

18 REPLIES 18


@roses wrote:

Having the EXACT same issue.  All I need is to update my Expiry Date and CVV.

 

The simplest things are almost impossible with this company.


HI @roses   I agree, I still do not understand why there is no update option for expiry date or CCV

Mom3
Good Citizen / Bon Citoyen

this is sooooo frustrating and payment is to come out tomorrow


@Mom3 wrote:

this is sooooo frustrating and payment is to come out tomorrow


HI @Mom3   open the ticket now and ask them to update the information for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

If you don't get any reply today, you might want to think about getting a voucher to top up through voucher instead.  But buy the voucher from Shoppers Drug mart or 7/11 or Shell as those voucher can be used immediately.   (others might need to wait a full day before you can use)

Mom3
Good Citizen / Bon Citoyen

Thank you, I have an agent online with me now. Huge thanks for your help 🙂


@Mom3 wrote:

Thank you, I have an agent online with me now. Huge thanks for your help 🙂


HI @Mom3 

 

online chat?  great and speedy service this time

 

Mom3
Good Citizen / Bon Citoyen

speedy, will see how great 😉

 

roses
Good Citizen / Bon Citoyen

Gee, I'm sorry.  I have a life and don't have time to sit around waiting for you to do something.

 

And the FIRST attempt triggers fraud? 

roses
Good Citizen / Bon Citoyen

Since I'm on a Chriomebook, gee another browser isn't possible.  How about designing a site that is easy to use?

roses
Good Citizen / Bon Citoyen

Refuses to remove the card.  Tried 3 other credit cards, all say "Declined", which is crap.