unable to make an international call to australia even with the 300 minute addon

[leekwen]

the response i get is "we're sorry your call could not be completed as dialed"

The number is correct (it even shows up with caller ID).

[computergeek541]

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@darlicious wrote:

Edit:

As per @computergeek541's post drop the "7" after +61.

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not necessarily drop the 7 but rather replace it with whichever number is valid in its place for that specific phone number

[softech]

@leekwen 

need to drop the  0

if the number is like that  (61)  02 9211 2233., you call as 011 61 2 9211 2233

[computergeek541 · Accepted solution]

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@VIP_Tech wrote:

Hi @leekwen 

try

011617xxxx xxxx

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The country code for Australia is 61 (not 617).  There are many numbers in Australia that use a different number after the country code.  I would also suggest using +61 instead for the sake of simplicity.

[computergeek541]

From my experience, calls from Austrrlia sometimes show as the number coming from 161xxxxxxxxxxxxxxxxxx.  That will cause problems if you're redialing form the call history as the format is incorrect.

[darlicious]

@leekwen 

Are you trying to call a toll free number? In particular a government one? Toll free numbers cannot be accessed even with a long distance add on as they are refused by the destination end due to the expensive rates charged for international callers to Australian toll free number account holders. You will have to Google a local access number rather than the toll free number in order to call that business or agency.

Or if you are not dialing correctly then just use @VIP_Tech 's advice.

Edit:

As per @computergeek541's post drop the "7" after +61.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[esjliv]

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@leekwen wrote:

the response i get is "we're sorry your call could not be completed as dialed"

The number is correct (it even shows up with caller ID).

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@leekwen are you sure the recipient is able to accept international calls?

For calls from Canada to Australia dial: 011 + 61 + area code + telephone number.

[Dunkman]

@leekwen 

Is your Canada calling working? text? data?

Is it just one Australian number that you can't call?

What about other Australian numbers?  

Do you see the long distance add on in your self service account?

[VIP_Tech]

Hi @leekwen 

try

011617xxxx xxxx

Edit: @computergeek541 

the 7 is not country code 

How to call Australia from Canada