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travel to Mexico

felix67
Good Citizen / Bon Citoyen

Hello,

if you travel to Mexico with your phone, how you can use it there? 

how peoples from Canada call you?

thanks,

 

9 REPLIES 9

darlicious
Mayor / Maire

@felix67 

Whatsapp is commonly used in Mexico but having a voip app such as the suggested textnow or fongo is a good idea as well. Here are the options for your service when travelling internationally.

 

Spoiler
  1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
  2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
  3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. Moderator/CSA contact after paying and reactivating is necessary to have the rewards applied manually.
  4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
  5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
  6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo number  before you leave Canada.. Now any incoming calling to your pm number will ring thru to your fongo number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!

Here is some info on purchasing a local sim card in Mexico....

 

https://toomanyadapters.com/buying-sim-card-mexico/

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

hTideGnow
Mayor / Maire

Hi @felix67   Whatsapp, Facebook Mesasge , Skype are all good ways to communicate but the same apps need to be installed on both ends, you and your friends

 

And easier way is to get a VoIP app , like TextNow as suggested, or Fongo.  They both are good VoIP app.  They will give you a new phone number.  Your friends can call you just like any other number.  Your app will ring whenever you have Wifi or Mobile Data.  

 

Yes, you might want to get local Data SIM so you can get connected

 

Enjoy your trip

 

Anonymous
Not applicable

 @dabr : You understand correctly with TextNow. The other end doesn't need to do anything differently.

@felix67    Yes you can use Whatsapp (over wifi/plan data) but that limits your messaging/calling to only those who also have Whatsapp installed on their phones, whereas Textnow provides free calling/texting and doesn't require that the other party also have Textnow.    At least that is what I understand from some older postings, although I have no experience with Textnow and others can clarify if that's how it works or not. 

 

Getting a local SIM/plan is probably the better idea as I believe they're very inexpensive in Mexico.

Anonymous
Not applicable

 @felix67 : Use whatever you like that needs an internet connection via wifi or a local service provider. There are lots of voip services.

Meow
Mayor / Maire

PM service works in Canada only. It will work in US with proper US add-on. No other countries are serviced by your PM plan.

felix67
Good Citizen / Bon Citoyen

what about using whatsup?

 

Anonymous
Not applicable

Public Mobile has no service in Mexico. Either get a local provider service or use a voip app like TextNow that can do talk and text while on wifi.

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