report stolen phone

[AK32]

Here are the steps to report lost/stolen device:

1. Log into the Public Mobile app or My Account
2. Navigate to ‘Account’.
3. Choose ‘Report Lost/Stolen Device’.
4. Click on ‘Put my services on hold’.
5. Confirm by selecting ‘Yes’.

Here is a link explaining this and the steps to follow once you want to reactivate your service:
https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

[hTideGnow · Accepted solution]

HI @GKbonz 

you can do so in My Account youseslf.  Use email to receive 2FA, just click Didn't receive code and then Send email.  

After you login, go to Profile page, and you can Report Lost/Stolen there, or use this link

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

if you cannot access My Account, then ask support to help with that

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage