@Monk-kee wrote:
Hello, I am in Mexico. My SIM card was stolen. when my wallet was stolen. I had another SIM brought from Canada from family visiting. I need help changing this new SIM card to my old phone number. I have also been unable to access my account with my regular Eversafe ID as it's been sending a code to my phone number that I dont have a SIM card for as mentioned. I am now using a different one to access the ability to post here and get support. Thank you.
If you can't access your account, best to reach out to a CS Agent to change the SIM for you and also reset your Eversafe ID.
Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
