public mobile sends a text your almost out of minutes please top up

[Rockhound]

PM sends texts to mobile number saying you only have 10 minutes left on your 100 min plan, please top up.

I log into the plan to see I only used 55 min. checked the entire month and the month begore. So why this text? Are they trying to get you to top up when you don't need too. Did I miss something?

[esjliv]

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@Rockhound wrote:

I got it from view my usage

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@Rockhound  - if you are adding up your minutes in the detail usage, then chances are you may not be rounding everything up. Like anything under a minute rounds up to a full minutes, and such.

Also note, checking voicemail from your device uses your outgoing minutes.

To avoid using outgoing plan minutes, use a free wifi calling app, Fongo is a good one, or another device or landline.

This is the most accurate usage you should be going by for minutes and data.

[darlicious]

@Yummy 

Calling minutes and texts are almost instantaneous as long as you log out, don't use the remember me check box and change the 7 day history to 30 days it will almost always give you the current daily usage log with the exception of data which is updated in two 12 hour blocks daily after midnight eastern. The delay in data reportage means your overview data counter is the most accurate as are any minute or text counters for just metered usage vs the call/text log in the usage pages.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Yummy]

ALWAYS check your PM account for up to date data/minutes status.

BUT, I believe @darlicious mentioned that PM updates accounts every 12 hours so.... maybe message is correct?

Somebody to confirm update cycle and whom to believe: SMS or account?

[BKNS27]

@Rockhound 

Your Self Serve account has the accurate reading of your usage.

There might be a glitch in the system.

[pkaraa]

Minutes are to be calculated from the usage as complete minute as described above.

2.19 minutes will be 3 minutes.

1.01 will be 2 minutes.

If your outgoing usage is going to be a lot then it is better that you buy additional minutes so you don't lose the calling service.

[softech]

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@Rockhound wrote:

I got it from view my usage

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What is showing on My Account -> Overview Tab , My Data & Add-ons  ?  

that is the most accurate and up to date meter.

If you were just adding up from Usage history page, remember the rounding up of the minutes.  Plus, remember your cycle does not start from 1st of each month.  In fact, it changes almost monthly since PM is running on a 30 days cycle.  So, filter the correct cycle start date

Also, do not trust the sorting feature on Usage History.  It looks like it sorted, but it is not.  Go through each page in the correct date range and add them up.. add them up with the rounding up

Lastly, the usage history is about 6 to 12 hours delay., so it is not most up-to-date info

Best and most accurate and up to date is still from My Account -> Overview Tab , My Data & Add-ons

[darlicious]

@softech 

Oh boy another glitch?

@Rockhound 

You are the second customer to report an error text for minute usage. Normally these warning texts are very reliable.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Rockhound]

I got it from view my usage

[softech]

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@Rockhound wrote:

PM sends texts to mobile number saying you only have 10 minutes left on your 100 min plan, please top up.

I log into the plan to see I only used 55 min. checked the entire month and the month begore. So why this text? Are they trying to get you to top up when you don't need too. Did I miss something?

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@Rockhound   Did you get the 55 mins from My Account -> Overview Tab , My Data & Add-ons showing 

100 Minutes Canada-Wide Talk

55  /  100 MIN

if  so, then no need to worry, 

But if you get the 55 mins from adding up on Usage history (https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/), then you have to be careful and understand that all  usage should  round up to the next minute, ie, 0:02 (2 seconds) call will be counted as 1 min, or 1:51 will be counted as 2 mins

[VIP_Tech]

Hi @Rockhound 

if your service working ignore and delete..