plan suspended due to credit card expired

[Bristow1]

Please kindly advise how to up date credit card? thank you 

[hTideGnow]

HI @Bristow1   

If you have trouble login to My account and you need to resume your service quickly, get a voucher from Shopper Drug mart.  Then load the voucher using *611 and that can restart the service first.  

[esjliv]

@Bristow1  - you are supposed to be able to do this yourself as @softech describes above.

Have you ever created a My Account before? If not, you can submit a ticket here to: Create or forgot My Account email or password link

[softech · Accepted solution]

@Bristow1   you just need to first update the credit card , then make a manual payment

To update, login to My Account, Payment page, Manage payment method and then Update card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Once you updated the card, at My Account , click Reactivate my plan and follow the steps to make a manual payment