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plan suspended due to credit card expired

Bristow1
Great Neighbour / Super Voisin

Please kindly advise how to up date credit card? thank you 

 

3 REPLIES 3

hTideGnow
Mayor / Maire

HI @Bristow1   

 

If you have trouble login to My account and you need to resume your service quickly, get a voucher from Shopper Drug mart.  Then load the voucher using *611 and that can restart the service first.  

 

 

esjliv
Mayor / Maire

@Bristow1  - you are supposed to be able to do this yourself as @softech describes above.

 

Have you ever created a My Account before? If not, you can submit a ticket here to: Create or forgot My Account email or password link

softech
Oracle
Oracle

@Bristow1   you just need to first update the credit card , then make a manual payment

 

To update, login to My Account, Payment page, Manage payment method and then Update card information

https://selfserve.publicmobile.ca/en/account/payment/manage-cardhttps://selfserve.publicmobile.ca/en/account/payment/manage-card

 

Once you updated the card, at My Account , click Reactivate my plan and follow the steps to make a manual payment

E2-Suspended-Reactivate_Watermarked.jpg

 

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