payment processed account on hold

[jordanfleming]

for some reason my payment was not processed yesterday and my account was put on hold, payment is now listed as processed on credit card but account still on hold.

i do not was

[Handy1 · Accepted solution]

@jordanfleming 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[jordanfleming]

nothing works, restarting did pothing

[jordanfleming]

no calling/data or texting, restarted phone no change

calling just tells me to make a payment to fix issue

[hTideGnow]

hi @jordanfleming 

try reboot the phone and see if service is working

you can also use another phone to call 1-855-4PUBLIC and confirm your account status

[hairbag1]

@jordanfleming 

are your PM features (talk/text/data) working as expected ?

[Sansan]

@jordanfleming  does your phone work for calls and texts? Restart your phone. 

If so, you can ignore any messages it will update itself soon.