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payment processed account on hold

jordanfleming
Great Neighbour / Super Voisin

for some reason my payment was not processed yesterday and my account was put on hold, payment is now listed as processed on credit card but account still on hold.

i do not was

6 REPLIES 6

Handy1
Mayor / Maire

@jordanfleming 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

jordanfleming
Great Neighbour / Super Voisin

nothing works, restarting did pothing

jordanfleming
Great Neighbour / Super Voisin

no calling/data or texting, restarted phone no change

calling just tells me to make a payment to fix issue

hTideGnow
Mayor / Maire

hi @jordanfleming 

try reboot the phone and see if service is working

you can also use another phone to call 1-855-4PUBLIC and confirm your account status

hairbag1
Mayor / Maire

@jordanfleming 

are your PM features (talk/text/data) working as expected ?

Sansan
Mayor / Maire

@jordanfleming  does your phone work for calls and texts? Restart your phone. 

If so, you can ignore any messages it will update itself soon.

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