02-21-2024 08:42 PM - last edited on 02-21-2024 10:48 PM by computergeek541
signed up for an account yesterday, ported number from Virgin, people are not seeing my ported number when texting yet. What gives? I'm trying to run a business!
02-21-2024 10:49 PM
@GKnee - Is it me or is Virgin not authorizing any port-out requests? There has been WAY more Virgin ports to Public Mobile not being completed. I've been with Virgin before and porting to my 2nd account on PM I had to re-initiate the request TWICE from PM's end for it to work finally. Hope it works for you! 🙂
02-21-2024 09:16 PM
You have 2 options to check then.
- Call Virgin to confirm your account is closed.
- Call 1-855-4PUBLIC and check to see if the status of your PM account. If it is Subscribed/Activated then it is a backend issue.
02-21-2024 09:05 PM
Ports can take anywhere from 30 minutes up to 3 hours to fully go through. Just give it a little bit more time if it doesn’t work after 3 hours contact @CS_Agent
02-21-2024 09:05 PM
HI @GKnee
check with Virgin first before you call PM porting team
Virgin might be ok to get the port done with your verbal approval. After you confirmed with Virgin, call PM porting support team to reinitiate the port request
02-21-2024 09:02 PM
I don't have the virgin sim anymore
02-21-2024 08:50 PM - edited 02-21-2024 09:00 PM
@GKnee I’ll send you the porting team number private message . Give them a call they can give you status update on the port request or re trigger it if needed
02-21-2024 08:50 PM - edited 02-21-2024 08:53 PM
Check to see if your Virgin SIM is still working. If it still works then porting is incomplete but due to not confirming with YES that you are porting over to PM within the 90 minute window.
If the old SIM stopped working then DM a CS_Agent to investigate if it is an backend issue which can be easily corrected or to restart the porting process again.
DM at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437