8 hours ago
Hi
I finished the registration last night and still no service yet.
Please help me
2 hours ago - last edited 2 hours ago
hi @Gabriella52
you need support to help. you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
but again, the 2 sim cards, are they working? if so, just swap them
PM does not care about name on the account
2 hours ago
Hi again , how do I get into my account, I do not have the account number to check if one of the sim card is there.
My husband found his account and my sim card and my phone number is there, now I have to check mine.
Please help
3 hours ago
@Gabriella52 You 2 can swap SIM cards , then log into the accounts and change name and email for each one to match that to the corresponding sim tap pencil next to your name on profile page and change name . Then in profile page manage ever safe change the email to reflect properly be easiest way to work around that
3 hours ago
yes I did. Now we find that the second sim card has my husband phone number. It is a mixed up between the 2 accounts
3 hours ago - last edited 3 hours ago
@Gabriella52 wrote:Yes I did say yes right away
HI @Gabriella52
Then that is not a porting problem. Since you have no service, it is an account/sim setup problem. Have you message support agent yet?
If so, please check the community inbox for their reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
3 hours ago
Yes I did say yes right away
3 hours ago
Did you respond with YES to the text you received? If still not connected you should contact Customer Service.
8 hours ago
@Gabriella52 Did you use the app to activate not website? You need the app . If you did use the app try and reboot the phone once