no service yet

[Gabriella52]

Hi

I finished the registration last night and still no service yet.

Please help me

[hTideGnow]

hi @Gabriella52 

you need support to help.   you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

but again, the 2 sim cards, are they working?  if so, just swap them

PM does not care about name on the account

[Gabriella52]

Hi again , how do I get into my account, I do not have the account number to check if one of the sim card is there.

My husband found his  account and my sim card and my phone number is there, now I have to check mine.

Please help

[Handy1]

@Gabriella52  You 2 can swap SIM cards , then log into the accounts and change name and email for each one to match that to the corresponding sim tap pencil next to your name on profile page and change name . Then in profile page manage ever safe change the email to reflect properly be easiest way to work around that 

[Gabriella52]

yes I did. Now we find that the second sim card has my husband phone number. It is a mixed up between the 2 accounts

[hTideGnow]

---

@Gabriella52 wrote:

Yes  I did say yes  right away

---

HI @Gabriella52 

Then  that is not a porting problem.  Since you have no service, it is an account/sim setup problem.  Have you message support agent yet?

If so, please check the community inbox for their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Gabriella52]

Yes  I did say yes  right away

[Wayworn]

Did you respond with YES to the text you received? If still not connected you should contact Customer Service.

[Handy1]

@Gabriella52  Did you use the app to activate not website? You need the app . If you did use the app try and reboot the phone once