no data following re-insertion of Public Mobile SIM

[joy3]

I was in Japan for 2 weeks and used a temporary Japanese SIM during my visit.  Since returning to BC/Canada and re-inserting my Public Mobile SIM, I have no data!  Can anyone help?  Thanks.

[JK8]

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@joy3 wrote:

YES, thank you!!

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A big thank you to @softech for providing the answer in that thread.

[joy3]

YES, thank you!!

[hycm53]

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@joy3 wrote:

yes, my account is still active

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Reset APN setting in your phone, if it's iPhone, you may need clear VPN setting (depend on iPhone model, some may not need) , then reset APN.

[JK8 · Accepted solution]

@joy3 

If all else fails have a look at this thread regarding clearing VPN settings for another customer with data problems after a trip abroad.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/908760

[joy3]

yes, my account is still active

[will13am]

@joy3 , if there is a network reset option on your phone, use it to clear any previous settings.  Make sure you are automatically connecting to the network.  Check also the APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

[Meow]

Did you check your account to confirm that you actually Have some data available?

All other services work calls/SMS in/out?

[Quigley]

@joy3 Try logging into your account using a browser in incognito mode first.  See if you're account is still active.

[halroach902]

In android. Settings, Mobile Networks, Automatic Network. Cycle this off, restart device, cycle it on, restart again. Should fix it