yesterday
- last edited
yesterday
by
computergeek541
I am creating a new account. I have an old one but i wanted another sim so i created a new account. the new account is the same name but a different email address. after payment, i got a message that my account was not updated but the payment went through. how do i solve this.
yesterday
hi @Roni3 were you using the app to activate? You only got to payment step and didn't get to the next step about phone number?
if you got the problem when using the app, please message support agent to get this looked into
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
You may wish to reach out to a CS Agent to resolve this.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
@Roni3 and are you using the app to activate ? Not website you need the app to activate now . If you still having no luck get support to help
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437