new activation

[Roni3]

I am creating a new account. I have an old one but i wanted another sim so i created a new account. the new account is the same name but a different email address. after payment, i got a message that my account was not updated but the payment went through. how do i solve this.

[hTideGnow]

hi @Roni3 were you using the app to activate? You only got to payment step and didn't get to the next step about phone number?

if you got the problem when using the app, please message support agent to get this looked into

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

You may wish to reach out to a CS Agent to resolve this.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Roni3  and are you using the app to activate ? Not website you need the app to activate now . If you still having no luck get support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437