network busy

[Vic55]

Hi everyone,

over the past 3-4 month (or longer), randomly once a few days, my phone is not able to receive or make calls. I get the error "network busy" when trying to place calls. It makes me wait for around a minute or so then the error shows.
When I restart the phone, the issue is fixed - till next time it happens!
2 months ago I switched to another phone, as my older one was really old and I thought that might have been the issue. 
After the change of phone, the issue happens less often than before, but still. Maybe because, at the same time, I moved to a different area of the city, I don't know for sure. 

I'm in Victoria B.C.

Anyone else having the same issue? 

My current workaround is to daily check that I can place calls (by calling voicemail) and restart/reboot the phone if not.
The customer service could not help.  (They restarted/reset the network settings from their end, without any apparent effect). 

[Vic55]

hi, thanks, good to know that there could be temporary outages. 
What makes this worse in my case, is that I never get any notifications if somebody tried to leave me voice message. But that is topic for another post, maybe. 

[Vic55]

thanks, good map; looking at that, I see that indeed both my previous and current places of residence are relatively away from towers (about 1.2km at previous, about 900m at current) . 

[Vic55]

hi @softech , thanks, my device is Elite C55, by skydevices ( https://skydevices.com/portfolio/elite-c55/ ) 

[Vic55]

hi @hTideGnow , currently "Preferred network type" is set to "4G/3G/2G auto"; I remember trying "3G/2G auto" in the past. I'm going to try that again for a while and see. 

[Vic55]

Thanks, I can't find "Network Settings" specifically in "Network & Internet" (android 11), but I had reset anything network related I found there. No effect (better than what my rebooting the phone does). 

EDIT: I found Settings > System> Advanced > Reset options > Reset Wi-Fi, mobile & Blootooth. Just did that, will see what happens. 

[Vic55]

Hi, as I wrote, I have submitted tickets with CS agents, they did refresh my network account  no effect. As I changed my phone, thus the sim got tried on the new phone as well. 

[Ginger3]

Hi, I had the same issue with not being able to make or receive calls until this morning. I tried again to make a call and it worked , so I asked Public Mobile ( PM) if this could be due to Telus installing new fibre optics to my area. They confirmed it could affect service, so I believe this could be the reason. 

[softech]

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@Chalupa_Batman wrote:

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@softech wrote:

@Vic55 

sorry, what @Chalupa_Batman  and @Handy1  said  was not correct. 

There is always a "myth" that Telus or Koodo have network priority over PM.  Please note it got confirmed many times there is no such thing.  PM is tier 3 carrier within Telus family but it uses the network the same as Koodo and Telus

So, your issue is strictly a device or account issue or a network issue in your area. 

What make and model is your phone? 

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Hi @softech Could you please share your source? It would be an interesting read. Thanks

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@Chalupa_Batman 

the source is from your Oracle, Me 🙂

But, you likely not believe me.   sheytoon is the expert in his field and work in the industry. Regulars in the Community learned a lot from him: 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Reception/m-p/731337#M496592
https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Signal-and-Dropped-Calls/m-p/491516#...

[Chalupa_Batman]

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@softech wrote:

@Vic55 

sorry, what @Chalupa_Batman  and @Handy1  said  was not correct. 

There is always a "myth" that Telus or Koodo have network priority over PM.  Please note it got confirmed many times there is no such thing.  PM is tier 3 carrier within Telus family but it uses the network the same as Koodo and Telus

So, your issue is strictly a device or account issue or a network issue in your area. 

What make and model is your phone? 

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Hi @softech Could you please share your source? It would be an interesting read. Thanks

[Dunkman]

@Vic55 

You might also want to check the nearest cell tower near your main location.  You might be in a weak spot of Telus coverage.  

https://www.ertyu.org/steven_nikkel/cancellsites.html

[softech]

@Vic55 

sorry, what @Chalupa_Batman  and @Handy1  said  was not correct. 

There is always a "myth" that Telus or Koodo have network priority over PM.  Please note it got confirmed many times there is no such thing.  PM is tier 3 carrier within Telus family but it uses the network the same as Koodo and Telus

So, your issue is strictly a device or account issue or a network issue in your area. 

What make and model is your phone? 

[hTideGnow]

hi @Vic55 

I wonder if you ever tested your phone with 3G? maybe VoLTE problem?

and data speed is good? was it just voice problem?

[Handy1]

OP already stated  that customers support wasn’t able to help with refresh / network reset on their end , I agree with @Chalupa_Batman  that Telus Koodo get priority over public mobile even though I have no proof to support it . But many customers lately been having issues with voice so maybe it’s a border issue with public mobile currently, hope fix comes soon for those affected 

[BKNS27]

@Vic55 

I would suggest you reset the Network Settings on your phone and see if that helps.

[hTideGnow]

HI @Vic55 

what phone do you have again? Did you try your sim card on another phone?

you should ask PM to refresh your account on the network for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

You have to remember @Vic55 , priority calls go to Telus first then Koodo. Public Mobile is 3rd tier provider.