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i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavai

mike_on_the_go
Great Neighbour / Super Voisin

i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavailable.

 

My phone can receive texts, text images, and also surff. I can also initiate calls ok.

But i cannot receive calls. Which is very strange.

 

Can someone please help?

1 ACCEPTED SOLUTION

Accepted Solutions

YVR
Model Citizen / Citoyen Modèle

@mike_on_the_go 

Did you get a text from Public MObile letting you know that your port was sucessful.  Sometimes the port may still be in progress and some weird things happen until its done.  Usually just a few hours.

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11 REPLIES 11

kselmak
Mayor / Maire

Was your old account active?

Does your old sim work?

Can you please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

gblackma
Mayor / Maire

@mike_on_the_goIf you place your old providers sim in your phone, is the call completed? If it is, your port is probably stuck.  Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen.. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket).


@mike_on_the_go wrote:

i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavailable


 

Triguy
Mayor / Maire

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

jackyjao
Great Neighbour / Super Voisin

My wife also had the same case for receving calls problem after switching to Public Mobil. Fortunately, she can get calls finally one day later.

dabr
Mayor / Maire

@mike_on_the_go wrote:

i ported my number 1 day ago. When someone dial get message "1 UT 1 person you are calling is unavailable.

 

My phone can receive texts, text images, and also surff. I can also initiate calls ok.

But i cannot receive calls. Which is very strange.

 

Can someone please help?


@mike_on_the_go  Some ports can longer than others for some reason.  Hopefully, by now everything is working and your port is complete or moderators have already assisted?

 

If not, first try rebooting your phone.  Another thing to try is to power off your phone, remove the SIM, wait 5 mins and re-insert SIM and restart your phone.

YVR
Model Citizen / Citoyen Modèle

@mike_on_the_go 

Did you get a text from Public MObile letting you know that your port was sucessful.  Sometimes the port may still be in progress and some weird things happen until its done.  Usually just a few hours.


@YVR wrote:

@mike_on_the_go 

Did you get a text from Public MObile letting you know that your port was sucessful.  Sometimes the port may still be in progress and some weird things happen until its done.  Usually just a few hours.


@YVR FYI: It may have changed, but a while ago PM's "transfer successful" message only indicated PM had successfully registered the number for outgoing calls. Incoming calls awaited completion of the port-in. Robot Frustrated


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

YVR
Model Citizen / Citoyen Modèle

 


@Luddite wrote:

@YVR wrote:

@mike_on_the_go 

Did you get a text from Public MObile letting you know that your port was sucessful.  Sometimes the port may still be in progress and some weird things happen until its done.  Usually just a few hours.


@YVR FYI: It may have changed, but a while ago PM's "transfer successful" message only indicated PM had successfully registered the number for outgoing calls. Incoming calls awaited completion of the port-in. Robot Frustrated


@Luddite 

I think you are right, the text may not indicate that all services are working.  Again I believe that within a few minutes to hours, incoming and outgoing calls should be working (after the port request is initiated)

panzerstorm
Great Neighbour / Super Voisin

I just referred my wife to Public Mobile yesterday, and she wanted to port her number over from Lucky Mobile. She had the exact same experience — it took until about midday the next day for the porting process to fully complete and receive calls. Frankly I was impressed with how smoothly it went despite the delay; even though she wasn't sure of her account number with her previous provider, Public still managed to port her over successfully.

 

I wouldn't worry about the delay unless it goes at least another day with no progress, and make sure to restart your phone every hour or so before checking. Because porting involves your SIM, it may require a restart in order to take effect.