how to login and fix payment plan?

[stephenbbb]

the phone was disconnected and I cannot login. doing a reset with the phone leads to nothing. I still cannot login after resetting the password.

Please, help, this is just an expired credit card.

[esjliv]

@stephenbbb - did you activate in store once upon a time and never register for a self serve/my account?

Customers used to be able to register for their own self serve/my account using their phone number; but now that is no longer the case. 

Self serve/my accounts can only be created through new activations or by public mobile representatives (CSA).

Hopefully you submitted a ticket already for help.  If not, you may also use this direct link to submit a ticket here to: Create or forgot My Account email or password link

[cellphoneuser1]

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@stephenbbb wrote:

the phone was disconnected and I cannot login. doing a reset with the phone leads to nothing. I still cannot login after resetting the password.

Please, help, this is just an expired credit card.

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Try incognito mode for logging in. Buy a voucher amd use 611 to start reactivate your service if you still can't get it.

[softech · Accepted solution]

@stephenbbb   what exact error message did you get?

Try to reset password and login all using Incognito mode and see if it helps

if not, you might need to ask PM support to help

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there