Stop working my sim card

[esjliv]

@Zakiya2009 - has your plan recently renewed?

Can you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance. 

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

[Zakiya2009]

Yes, my plan is active and I am able to use the data and text.

[softech]

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@Zakiya2009 wrote:

Both my data and text message work. On the phone call not working.

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@Zakiya2009   then changing sim card won't help.  You are once of those affected by the recent voice issue.  Please open ticket with Pm support and they will reset your account from their end

[Zakiya2009]

Both my data and text message work. On the phone call not working.

[cellphoneuser1]

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@Zakiya2009 wrote:

If I change my Sim card, do you think this will resolve my problem?

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Maybe because changing sim can reset network provisioning but sims don't usually go bad. In your account, does it say your plan is active?

[softech · Accepted solution]

@Zakiya2009   changing sim might not help

PM has been having voice issue on the last couple days.  check if text and mobile data works

I would open ticket with Pm support first and have them to further investigate before going out and buy a new sim

Please open ticket via Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Zakiya2009]

My phone is unlocked though I used another Sim card on my phone and it works.

[Zakiya2009]

If I change my Sim card, do you think this will resolve my problem?

[cellphoneuser1]

Nothing works?  Restart your phone as that can make the phone reconnect sometimes.  Check www.devicecheck.ca to see if your phone has been blocked.

[Zakiya2009]

I don’t know why my Sim card stop working and my phone number is out of service even though my plan is still on. What should I do? I hea