error xxx
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12-31-2023 04:39 PM
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12-31-2023 05:56 PM - edited 12-31-2023 05:56 PM
@dzumaran So if you created account and waiting for the sim to arrive sim cards and eSIM are free from PM right now . But if you need one sooner call around to local Koodo Telus store to pick up or order from Amazon $4.99 there . Your not going to get to a store until at least tue now so Amazon my be best choice or wait for your sim to arrive
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12-31-2023 05:51 PM
OH - well you need to either get a physical SIM at a corporate Telus or Koodo location -or- purchase an e-SIM from this site in the SHOP tab above. (if the device supports e-SIM)
Then, go to the APP and go through the activation process. It can ONLY be done on the app.
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12-31-2023 05:48 PM
i dot have any sim, i am trying buy a suscription for the boxing week
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12-31-2023 05:43 PM
when did your last renewal expire ? If it's been in excess of 89 days...your account is deactivated at day 90. You'd need a new sim to start a new account.
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12-31-2023 05:02 PM
app , website, other browser.. and the same **bleep**
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12-31-2023 04:58 PM
So @dzumaran , were you trying on the website or the app?
If one, try the other. Sometimes folks have better luck with one method vs the other.
Website: https://myaccount.publicmobile.ca/
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12-31-2023 04:57 PM
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12-31-2023 04:53 PM
@dzumaran You should wait one full hour before trying again . It’s only been 6 mins . Also if you have no service at the moment you can buy payment vouchers and load them *611
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12-31-2023 04:51 PM
the same, i cant use the account
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12-31-2023 04:45 PM
@dzumaran Maybe try to wait one full hour like @Chalupa_Batman mentioned and try again incognito private mode or from another device o can also try the the app instead of still no luck then please submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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12-31-2023 04:44 PM
keep error
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12-31-2023 04:41 PM
@dzumaran what was the exact error?? you service with PM still working.?
try login again using Incognito mode. If fails, start with Forgot e-mail and forget password links thee
if issue persists, open ticket with PM support
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12-31-2023 04:41 PM
Hi @dzumaran
Wait just over an hour as you may be locked out. Then go into your browser settings and clear the cache. Then restart your browser again and go into incognito mode. Try to log in again.
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12-31-2023 04:40 PM
@dzumaran Can you try the forgot password or email option ? To gain access