error xxx

[dzumaran]

i cant login in my account

[Handy1]

@dzumaran  So if you created account and waiting for the sim to arrive sim cards and eSIM are free from PM right now . But if you need one sooner call around to local Koodo Telus store to pick up or order from Amazon $4.99 there . Your not going to get to a store until at least tue now so Amazon my be best choice or wait for your sim to arrive 

[HALIMACS]

@dzumaran 

OH - well you need to either get a physical SIM at a corporate Telus or Koodo location -or- purchase an e-SIM from this site in the SHOP tab above.   (if the device supports e-SIM)

Then, go to the APP and go through the activation process.  It can ONLY be done on the app.

[dzumaran]

i dot have any sim, i am trying buy a suscription for the boxing week

[hairbag1]

@dzumaran 

when did your last renewal expire ? If it's been in excess of 89 days...your account is deactivated at day 90. You'd need a new sim to start a new account.

[dzumaran]

app , website, other browser.. and the same **bleep**

[HALIMACS]

So @dzumaran , were you trying on the website or the app?

If one, try the other.  Sometimes folks have better luck with one method vs the other.

Website:  https://myaccount.publicmobile.ca/

App: Download App | Public Mobile

[Chalupa_Batman]

Hey @dzumaran exactly what I and @Handy1 have said. Wait just over an hour and try again. Then follow the instructions below. 

[Handy1]

@dzumaran  You should wait one full hour before trying again . It’s only been 6 mins . Also if you have no service at the moment you can buy payment vouchers and load them *611 

[dzumaran]

the same, i cant use the account

[Handy1]

@dzumaran  Maybe try to wait one full hour like @Chalupa_Batman  mentioned and try again incognito private mode or from another device o can also try the  the app instead of still no luck then please submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dzumaran]

keep error

[softech]

@dzumaran what was the exact error?? you service with PM still working.?

try login again using Incognito mode. If fails, start with Forgot e-mail and forget password links thee

if issue persists, open ticket with PM support 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Chalupa_Batman]

Hi @dzumaran 

Wait just over an hour as you may be locked out. Then go into your browser settings and clear the cache. Then restart your browser again and go into incognito mode. Try to log in again.

[Handy1]

@dzumaran Can you try the forgot password or email option ? To  gain access